BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Mike Patton Honda-Chrysler-Dodge-Jeep meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Mike Patton Honda-Chrysler-Dodge-Jeep include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Georgia Secretary of State
2 Martin Luther King Jr. Dr.SE, Suite 802, West Tower, Atlanta GA 30334
Fax Number: 404-651-8410
Georgia Secretary of State
2 Martin Luther King Jr. Drive, SE, Suite 315, West Tower, Atlanta GA 30334
Type of Entity
Business ManagementMr. Chris Patton, President
Auto Dealers - New Cars Auto Dealers - Used Cars
Products & Services
Mike Patton Honda-Chrysler-Dodge-Jeep offers the following product(s): Auto Parts, Auto's - New, Auto's - Sales & Service, Auto's - Used
BBB Program Participation
This company is a participant in the BBB's "Military Marketplace Code of Ethics" program. The program is provided by the Bureau as a specific effort to ensure a "Fair and Honest" marketplace for members of the United States Military and their families.
Industry TipsLemon Law-Georgia New Motor Vehicle New Cars Service Contracts Used Cars-(Georgia) Buyer's Rights
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BBB Complaint Process
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Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: In September of 2013, I purchased a new car from this dealership; trading in a car that I'd previously purchased there roughly 3 years previous. Just as this purchase, I purchased GAP coverage insurance for my previous car. Based on previous experience, I knew that I could contact the dealership in order to obtain my prorated GAP insurance refund. On 9/23 at 3:54 p.m. that is exactly what I did. I spoke with '******' ext. ***, at Mike Patton Honda who informed me that she hadn't received the paperwork for my new car, but as soon as she did, she would start the paperwork for my refund and would give me a call when the check was processed and being mailed...taking anywhere from 3 to 4 weeks. On 10/30 at 11:58 a.m., I called back to Mike Patton Honda to inquire about my check as I had not received anything. Again I'd spoke with '******' ext. ***, who acted as if she'd never spoken to me and didn't remember telling me that she'd call me in a few minutes after she takes a look into my paperwork. It is now 11/14, and I haven't received my check or a phone call.
Desired Settlement: I only want my money; the money that I am due, that I paid when purchasing my car. There is no other settlement option.
Business Response: I have spoken with the customer and apologized for our mishandling of her issue. There was no good reason for the delay or confusion we caused her. We see this as a training opportunity!
We have now cut the check and sent it to her. The matter should be resolved at this point.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and I one correction, we corresponded via email and never actually spoke. I find that this solution to be satisfactory to me. I consider this complaint resolved.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|6/26/2012||Problems with Product/Service|
|11/14/2011||Problems with Product/Service|