BBB Accredited Business since
Phone: (706) 256-6100 Fax: (706) 256-6116 7470 Veterans Pkwy, Columbus, GA 31909
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since
BBB has determined that Mercedes-Benz of Columbus meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mercedes-Benz of Columbus include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Mark Clayton, President/GM Ms. Nadie Martin, Manager
Auto Dealers - New Cars Auto Dealers - Used Cars
Industry TipsAuto/Vehicle Repair & Services Lemon Law-Georgia New Motor Vehicle New Cars Service Contracts Used Cars-(Georgia) Buyer's Rights
7470 Veterans Pkwy
Columbus, GA 31909 (706) 256-6100 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|9/9/2015||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: Lie # 1: This dealership listed a Red 2006 MazdaSpeed 6 for sale on several car websites for $13,997 (tax not included), when I talked to them in person about it they said it is listed for $15,000 (tax not included) but they are giving a discount which was not mentioned on the website. This is a common smoke screen tactic that lots of auto dealers use but it is still lying and shady. Also the Kelly Blue Book values this car at $13,000, so they were $2000 overpriced.Lie # 2: They said that the vehicle was in flawless condition and passed their expert tech process. I took the vehicle down to the local Pep Boys and found out that the wipers were bad, the bottom of the car and frame had a good bit of rust on it, the front differential was leaking, the paint on most of the car was orange peeling, all four tires had lots of cupping, it was out of alignment, one of the wheels had curb rash, the front emblem was cracked, the rear emblem was not factory, all four wheels also had rust eating away at the paint, and the shift knob was very loose. When I got back to the dealership with the car and told them about the issues, I countered their high offer with a more reasonable one, $12,000 out the door (tax included) (Taxes were ~$1000). Here is my justification for the $12000 out the door price that I offered: $1000 for the tires and alignment, $500 for the leaking differential, and $1500 to live with the rust issues and fix the orange peeling, cracked and fake emblems, bad wipers, and the shift knob issue. The salesperson scoffed at my offer and then took it to his boss who then told him to tell me that since it is a sports sedan the cupping on the tires is normal which is complete stupidity by the way and that they would only come down $500 for the leaking differential issue. They did not address any of the other issues and that is when we realized that they are just very shady, lying, rude and unreasonable people; so we walked away from it.
Desired Settlement: A check made out to me in the amount of $200 for wasting my time and money and mailed to my address. I could ask for more but I am not a dishonest and unreasonable person.
We appreciate your feedback and resserve the right to sell a vehicle for what we feel is fair. We also have the right not to accept your offer.
The 2006 Mazda is a "As is, no warranty" vehicle.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The reason for rejecting the response is because they did not even address the complaint. Sure you have the right to list the vehicle for what you think is fair and also to reject my offer, but you do not have the right to lie about the condition of the car and what price you are selling it for on your website versus what you say in person. You stated this car was in flawless condition and passed your tech process. How could it possibly pass with all of the issues it had and it was no where near flawless condition.
As per previous response. There is nothing to address, we did not sell vehicle to you.
We have the right to advertise our vehicle at the price we deem appropriate.
We stand behind our certified technician's assessment of vehicle.
Thank you, ***** ******