BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lynch Toyota of Auburn meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lynch Toyota of Auburn include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Lynch Toyota of Auburn
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: April 25, 1990 Business started: 01/01/1988 in AL Business started locally: 01/01/1988 Business incorporated: 12/31/2007 in AL
Type of Entity

Corporation

Business Management
Mr. Paul Brockwell, GM Ms. Margaret Kelly, Controller
Contact Information
Customer Contact: Mr. Paul Brockwell, GM
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Body Repair & Painting Auto Repair & Service

Products & Services

Lynch Toyota of Auburn sells the following brand(s): Scion, Toyota

Lynch Toyota of Auburn offers the following product(s): Auto's - New, Auto's - Used

Hours of Operation
M: 7:30 AM - 7:00 PM
T: 7:30 AM - 7:00 PM
W: 7:30 AM - 7:00 PM
Th: 7:30 AM - 7:00 PM
F: 7:30 AM - 7:00 PM
S: 8:00 AM - 6:00 PM
Su: Closed
H: Closed
BBB Program Participation

Military Marketplace
This company is a participant in the BBB's "Military Marketplace Code of Ethics" program.  The program is provided by the Bureau as a specific effort to ensure a "Fair and Honest" marketplace for members of the United States Military and their families. 

Industry Tips
Auto/Vehicle Repair & Services Lemon Law-Georgia New Motor Vehicle New Cars Service Contracts Used Cars-(Georgia) Buyer's Rights

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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Complaint Detail(s)

5/5/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: In April of 2012 my husband and I purchased a 2010 Toyota Corolla from Lynch Toyota of Auburn. We just found out today, through another dealership who ran our VIN number, that this vehicle had been structurally and bodily damaged. The salespeople told us the vehicle had never been wrecked. We would like to know what we need to do about this.

Desired Settlement: They can refund all monies that we have paid down on this vehicle and cancel out the loan entirely or they can replace it with another vehicle that has not been wrecked.

Business Response:

The following is in response to a BBB complaint filed by Mrs. ******* ******* in April 2014.  Our dealership, Lynch Toyota of Auburn, sold a vehicle to ******* ******* in April of 2013.  The vehicle was inspected on the premises and CarFax reports were pulled.  We did not find any issues with the frame or body of the vehicle that would have pointed to an accident of any kind.  At that time, and still to this day, there are no reported accidents with the purchased vehicle on CarFax (see attached).  We did our due diligence, as we do with all of our vehicles, before selling this vehicle to Mrs. *******.  Any vehicles that have frame damage or uni-body damage are not retailed but sent to auction or locally wholesaled, which has always been our practice.  We are currently working with Mr. and Mrs. ******* on a few options that will hopefully bring this issue to a close.