This business is not BBB accredited.Additional Locations
Phone: (229) 776-3473 Fax: (229) 776-3529 1006 W Franklin St, Sylvester, GA 31791
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Langdale Chevrolet include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jeff Thorne, Vice President/GM
Auto Dealers - New Cars Auto Dealers - Used Cars
Products & Services
Langdale Chevrolet sells the following brand(s): Chevrolet, Buick, & GMC
Langdale Chevrolet offers the following product(s): Automobiles
Alternate Business NamesLangdale Chevrolet, Inc.
Industry TipsLemon Law-Georgia New Motor Vehicle New Cars Service Contracts Used Cars-(Georgia) Buyer's Rights
THIS LOCATION IS NOT BBB ACCREDITED
1006 W Franklin St
Sylvester, GA 31791 (229) 776-3473 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 770
Sylvester, GA 31791
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I purchased a used vehicle from this dealer on October 28th; and noted problems at time of delivery; my salesperson issued me an 'We Owe You'. As of January 1st, the dealership has been unable to find the correct parts and asked me to go to a local dealer for the make of my car; I did so, and Langdale Cheverolet does not want to pay for the fix. I have been more than patient in the past two months and am frustrated that management will not stand up to their agreement. My salesperson listens, says he will talk and get it resolved, and when I follow up with them, they tell me I have to talk to management. It is a disgrace and I would NEVER go through this dealer again. Next time, I will refuse delivery until the issues were fixed.
Desired Settlement: I want Langdale Chevrolet to honor their commitment and pay to have the manufacturer fix my car.
Business Response: During the delivery process, Langdale Chevrolet made a verbal commitment to "repair" a rear console arm on the Passat. The customer lives approximately 180 miles from the dealership and took delivery with the understanding that we would research options for repair. After determining a repair and/or replacement from a secondary source could not be obtained, we made the decision to pay for the new replacement part in the town in which he lives. Langdale Chevrolet paid $745.41 to have a new part installed at a dealership chosen by Mr. ********r. Although there was a delay involved in the transaction due to researching options for repair, we went above and beyond our commitment and paid the cost of a total replacement.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
While Langdale Chevrolet has fixed my rear console; there are some discrepancies; I had a signed 'We Owe' indicating the console would be repaired; and was advised by their service person to go to the closest VW dealer here for them to diagnose and repair the problem. I believe the only reason that I was able to get this issue satisfied is due to my involvement with the BBB.