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A BBB Accredited Business since
BBB has determined that Carl Gregory Chrysler Jeep meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Carl Gregory Chrysler Jeep include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 10 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||9|
|Total Closed Complaints||10|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Georgia Secretary of State
2 Martin Luther King Jr. Dr.SE, Suite 802, West Tower, Atlanta GA 30334
Fax Number: 404-651-8410
Georgia Secretary of State
2 Martin Luther King Jr. Drive, SE, Suite 315, West Tower, Atlanta GA 30334
Type of Entity
Business ManagementMr. Jason A Gregory, President Mr. Carl Gregory, Chairman/CEO
Auto Dealers - New Cars Auto Dealers - Used Cars
Products & Services
Carl Gregory Chrysler Jeep sells the following brand(s): Chrysler, Jeep
Carl Gregory Chrysler Jeep offers the following product(s): Automobiles
Alternate Business NamesCarl Gregory Northlake Holdings, Inc.
BBB Program Participation
This company is a participant in the BBB's "Military Marketplace Code of Ethics" program. The program is provided by the Bureau as a specific effort to ensure a "Fair and Honest" marketplace for members of the United States Military and their families.
Industry TipsLemon Law-Georgia New Motor Vehicle New Cars Service Contracts Used Cars-(Georgia) Buyer's Rights
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BBB Complaint Process
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Additional Phone Numbers
- (706) 243-3775(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: On March 11, 2013 I purchased a new Fiat 500 Abarth from Carl Gregory. I have owned this car for 4 months and in that time have driven it collectively about 1 month. First I took it in to service because the car was making a loud noise when I would disengage the clutch, I was later informed by the service department that they could not reproduce the problem and to come pick up the car. About a week later I was in traffic and the car would not go into third gear, and the interior of the car filled with smoke. I returned the car to the service department and again was told the problem could not be reproduced the car seemed fine to come and pick it up. The next day I was backing out of my mother's garage and the noise started again this time my mother heard it and told me that I needed to take the car back to the dealer. I called them and they wouldn't even listen to me, so my mother called and spoke to the service manager and the general manager and explained that myself and my two young children ride in this car and if the car was messed up that was putting all of us at risk. The general manager instructed her to have me bring the car back in and they would give me a rental to drive, I took the car back and got the rental and my car was in the shop for almost 40 days. The service department took out my transmission and my engine and replaced the clutch. During this time in the service department we started the process of having the car deemed a lemon because of the length of time it had been in the shop. We got the car back and were told to drive it until the lemon law paper work was completed and they could get us out of the Fiat and into a completely new car. I did not even have the car back a week and third gear went out, we took the car back and they gave us a Fiat off their lot to drive, 2 days later the general manager called me and asked me to come to the dealership and he was going to see what he could do about getting me into a new car. They could not help me. Not the end
Desired Settlement: I wish to have the lemon law paperwork completed, and I would like the Fiat replaced with a completely different car, which I was informed was an option for me under the Georgia lemon law. I cannot get any answers and no one will return my phone calls. The car is now missing 3rd and 4th gear and is not able to be driven without putting myself and children at risk it is parked at Carl Gregory, but of course I am still making the $600 payment. I need a help, and a car.
Business Response: My Service Manager tells me the paperwork has already been completed and sent through the proper channels for lemon law. It is completely out of our hands now.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: On 2/28/13 took my 2007 Chrysler Pacifica/5DR WGN FWD to receive a oil change and a complete tune up. Was contacted by **** ****** recommending to get additional services done to my car. I was told the motor mounts were broken, oil panel cranked, need two new tires, and valve covers leaking. He then gave me the final price and since I just received my tax refund I agree to have all this work done because they are the professional. On March 4, 2013 had to take my car back because oil was still leaking was told problem was fixed. On March 8, 2013 had to take my car back for the third time for the same problem. It was still leaking oil then I was told the oil gasket had a crack in it again. That was suppose to be taking care of on Feb 28, 2013. I am disappoint in the service I received I took my car their because they specialize in the car which I drive. Now my check engine light is on will not go off took it to other shops to see if something else is wrong. My computer system is not talking with their machines. My car sounds louder people know how their car drives. For me to take it back so many times and not once did they offer a refund on the services they performed left me speechless. I paid $1629.00 all the oil leaked out that was put in their and I do not know if they replaced that oil.
Desired Settlement: My computer system is not working anymore, I want my money back because I was told on the Feb 28, 2013 the oil pan gasket was leaking and it was repaired then but end up taking it back twice. That was $304.00 and a refund on the oil change also cost $22.90. I feel this is only fair.
After researching the customer's complaint it appears other than some inconvenience we corrected the oil leak in question. The vehicle was driven 2600 miles from the
first repair until we saw it for the oil leak concern again. Her concern of the engine being louder is caused from broken exhaust manifold bolts in which the customer declined to repair.
We have no knowledge of the computer system not reading, however, a vehicle with 185,000 miles is subject to have failures at any given time.
We do not feel any refund is warranted in this case.
Please close your file accordingly.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|5/13/2013||Problems with Product/Service|
|8/6/2012||Problems with Product/Service|
|6/22/2012||Problems with Product/Service|
|1/17/2012||Problems with Product/Service|
|1/9/2012||Problems with Product/Service|
|7/15/2011||Problems with Product/Service|
|2/23/2011||Problems with Product/Service|