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East AL, West & Southwest GA

BBB Accredited Business since

Albany Honda

Phone: (229) 432-9700 Fax: (229) 432-9673 View Additional Phone Numbers 903 E Oglethorpe Blvd, Albany, GA 31705 http://www.albanyhonda.net View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Albany Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Albany Honda include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Additional Information

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BBB file opened: July 11, 1999 Business started: 01/01/1999 in GA Business started locally: 01/01/1999 Business incorporated: 01/01/1999 in GA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Georgia Secretary of State
2 Martin Luther King Jr. Dr.SE, Suite 802, West Tower, Atlanta GA 30334
http://www.sos.state.ga.us/default1024.asp
Fax Number: 404-651-8410

Georgia Secretary of State
2 Martin Luther King Jr. Drive, SE, Suite 315, West Tower, Atlanta GA 30334
http://www.sos.state.ga.us/corporations/

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Greg Wideman, Internet Sales Manager
Contact Information
Customer Contact: Mr. Graham Edwards, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars

Products & Services

Albany Honda offers the following product(s): Honda

Industry Tips
Lemon Law-Georgia New Motor Vehicle New Cars Service Contracts Used Cars-(Georgia) Buyer's Rights

Additional Locations

  • 903 E Oglethorpe Blvd

    Albany, GA 31705 (229) 432-9700

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (800) 226-3646(Phone)
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Additional Web Addresses

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Complaint Detail(s)

11/15/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a 2013 Honda Accord in may of 2013, and the manager promise me 4 free oil changes, and i never did get the paper work, so when customer service call to ask how was my experience, I told them about it, and that I have not heard anything from the manager at Albany Honda, and I still didn't hear from him, so I call to talk with the manager about a week ago myself, and he told me that he don't give away oil changes, I know that is a lie, because he did it when I got the 2010 from Albany Honda, and I just want what was promise to me, he shouldn't have told me that to get the sell.

Desired Settlement: I want what the manager promise me/ or the price of 4 oil changes

Business Response: I will be happy to call the customer and inquire about the complaint.  Years ago we did provide complimentary oil changes for Honda purchases.  However, we have not done so this year to the best of my knowledge.  Nonetheless, I will reach out to the consumer to get more information and will resolve the matter.  Thank you for the information.  Ms. ******, if you receive this response please feel free to call me at 395-7427 to discuss.  Thank you for your business and I look forward to hearing from you soon.   

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

******* ******

 

Mr. ****** have call, but I did not get to talk with him, and I have tried to return his call to get this resolve., I would like to get this taken care of. 

Business Response:

I have spoken with the customer and have issued her 4 complimentary Oil Changes as she requested.  I sent her a letter this week so that she has the documentation in writing.  Below is a copy of the letter.  The issue seems to be resolved at this time but the customer is welcome to call me at 229-432-9700 if she has any questions.  Thank you for your help in this matter.      

October 23, 2013

Ms. ******* ******

**** ******** **.

******* **  *****

Ms. ******,

As we discussed, here is the letter which you may use to redeem your 4 free Oil and Filter replacements.  Simply provide this letter to the Service Adviser when you come to the dealership for the service and they will perform it free of charge. 

I apologize for any miscommunication that might have occurred.  Thank you again for your business.  Please let us know if you have any questions.    

Sincerely,

****** ** *******

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/5/2012 Problems with Product/Service