BBB Accredited Business since
Phone: (706) 576-6700 Fax: (706) 256-4751 6549 Whittlesey Blvd, Columbus, GA 31909
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This company offers new Acura automobiles, used automobiles and automobile service work.
A BBB Accredited Business since
BBB has determined that Acura of Columbus meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Acura of Columbus include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Dennis Botto, CEO/CFO Mr. G. Marshall Butler, President Mr. Harrell Gilbert, GM
Related BusinessesAcura of Columbus BMW of Columbus
Auto Dealers - New Cars Auto Dealers - Used Cars
Products & Services
Acura of Columbus offers the following product(s): Acura
Alternate Business NamesGMB Automotive, L.L.C.
Industry TipsLemon Law-Georgia New Motor Vehicle New Cars Service Contracts Used Cars-(Georgia) Buyer's Rights
6549 Whittlesey Blvd
Columbus, GA 31909 (706) 576-6700 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I took my 2009 Acura MDX in for repair on October 23, 2015 due to an error message "tighten fuel cap." I was told there would be a $95 diagnostic fee that would be applied to the repair work. I was charged the fee and told the problem was with the computer and they performed a "hard reset." I received the same message a few days later and called **** to report the problem he stated it may be I need a new fuel cap or a purge valve. I explained to him that I thought that was the purpose of the diagnostic to determine the problem and that my schedule was tight and I was not sure when I could return. He told me the problem was not serious and no damage would be done to the vehicle before I could have the problem corrected I would just be irritated with the message. December 28, 2015 I took my vehicle to another Acura dealer for another issue and it was determined that my purge valve did need replacing. I am requesting that the $95 fee paid to Acura of Columbus be refunded as they did not correctly diagnose the problem and whatever they diagnosed and reported they fixed did not stop me from receiving the error message.
Desired Settlement: As stated above I would like a full refund of the $95 paid for diagnosis/,repair.
Business Response: To Whom It May Concern:
We would first like to apologize for any inconvenience that may have been caused from this issue not being resolved. Secondly, we have issued the $95 refund to Ms. ****** ****** on January 15, 2016. The check number is ***** and was mailed to **** ********** ** ******** ** *****. The customer should have received this refund by now. If not, please contact us at ************ and please ask for ***** *******
Thank you and we hope we have resolved your issue.
Acura of Columbus
Customer Reviews Summary