One of the most frequent New Year’s resolutions that people make is to join a gym. If you resolve to get in shape in 2017, Better Business Bureau has information to help you get fit, without getting taken.
BBB has received hundreds of complaints about local fitness clubs and exercise programs. The most common complaints focus on two areas, contract disputes and billing issues.
“After weeks of holiday parties and big meals, many people resolve to join a gym and lose weight,” said BBB President Jim Camp. “Given that the New Year is the peak time for gym membership sales, BBB encourages consumers to read the fine print before signing a fitness club contract.”
While some complaints regarding billing are basic billing errors, the majority of billing complaints center on being billed after the member felt their contract had expired. Many consumers either assumed their contract would not be renewed. Or, they filed the appropriate paperwork to cancel their membership, but continued to have fees withdrawn from their bank accounts.
Contract dispute complaints vary, but typically involve disagreements over promises made by the salesperson versus what the membership actually included, and the policy for getting out of the contract if the member relocated to another area.
“If you are looking to join a gym, you should do your research before you sign a contract,” added Camp. “In the last 36 months, BBB has received hundreds of inquiries about gyms and fitness clubs.”
BBB has six steps to help you get fit without getting taken:
For more information, please visit BBB or call 1-800-892-3584