BBB Accredited Business since 01/14/2010
BBB Business Reviews may not be reproduced for sales or promotional purposes.
ResortQuest Charleston's Islands is the oldest & largest independent Vacation Rental Management Company operating on Kiawah Island, Seabrook Island, Isle of Palms, Sullivan's Island & Wild Dunes.
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A BBB Accredited Business since 01/14/2010
BBB has determined that ResortQuest Charleston meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised ResortQuest Charleston's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on ResortQuest Charleston
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Complaint Breakdown by ResolutionAbout Complaint Details
|09/17/2013||Problems with Product / Service|
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Mr Phillip Tumminia (General Manager)
Number of Employees
Products & Services
ResortQuest Charleston's Islands Beach Vacations = comfort + selection of 580 fully-equipped, privately-owned Villas, Cottages & Homes. Plus, a quality-rating of accommodations for the size & budget of any family or travel group.
Hours of OperationMon: 09:00 AM to 05:00 PMTue: 09:00 AM to 05:00 PMWed: 09:00 AM to 05:00 PMThu: 09:00 AM to 05:00 PMFri: 09:00 AM to 05:00 PMSat: 09:00 AM to 05:00 PMSun: 09:00 AM to 05:00 PM
Refund and Exchange Policy
CANCELLATION: Cancellation received within 72 hours of booking will incur no penalty. After 72 hours have passed, cancellations are subject to a non-refundable $50 Processing Fee. Cancellation received within 30 days of arrival for Villas or 60 days of arrival for Homes will result in forfeiture of the payments made. If the property gets rebooked at the same rate, for the same dates, the Guest can request a refund of the rental amount paid.
FINAL PAYMENT: The rental balance is required 30 days in advance for Villas, and 60 days in advance for Homes. Should RQ not receive the final balance by this due date, the Guest authorizes the Agent to charge the balance due on the reservation to the Guest's credit card on file. Guest payments earn interest and accrue to the benefit of the Guest. The Guest agrees that all interest from these payments shall go to ResortQuest Charleston.
Alternate Business NamesResortQuest Isle of Palms, ResortQuest Kiawah Island, ResortQuest Seabrook Island
Map & Directions
Map & Directions
Address for ResortQuest Charleston
2 Beachwalker Dr
Kiawah Island, SC 29455