Wholesale Escapes solicited us in Charleston, South Carolina, to listen and learn about a vacation club plan they offered, which is obviously a scam.
The date was July 30, 2013, while we were on vacation. After being solicited on the street and viewing the presentation, Wholesale Escapes (WE) assigned a "project director" to go over the plan and their services in detail. They led us to believe that they offered vacation packages like none other......quality rooms at top resorts for an extremely discounted rate. Amazing prices on condominiums throughout the world were offered and we were shown comparisons with vacation web sites. We were apprehensive about joining but were told, "we're not knocking down the walls and disappearing tomorrow." Our project director told us to just try the program and if at any time we weren't happy, we could request a refund. I was concerned as there was a 3-day cancellation policy in the contract and we were leaving Atlanta, which he said was not a concern. We have tried numerous times to book trips, but to no availability for one reason or the other. One time they actually went to the same web sites that I had searched and came up with the same cost of the trip.....nothing better as stated in the contract. Timing of trip was not to be an issue either and that was a plus to their plan from a time share which limits you to time and place. This company should never have been allowed to solicit people in your city. They are a scam and I've tried to contact them for years with no one ever returning my calls. There was one time when ****** ********* took my call and said that she understood my frustration and that a ***** ***** would call me and make it right... Led me to believe that he would refund my money! That was in July, 2015, and I haven't been able to reach anyone since! No one returns phone calls and the travel agency that handles their calls, doesn't have a contact number either which I find to be questioning. There is still a web site for Wholesale Escapes which lists them at the same address.....85 S. Market St., Charleston, SC with the same phone number. However, it seems as though they are no longer there or not answering their phone.....XXX-XXX-XXXX. We signed the contract on July 30, 2013, and our member number is #XXXXX. The agent, ***** ****** took our picture for his phone file, and ****** ********* signed the contract. Please make this right and help us get our money back from this scam company. The Agent of Process is ******* ******** at the same address as above, and from what I understand, he is the owner of the company. Thank you! This was charged to our Visa account ending in ***** If you need anything else, please contact me at *******@comcast.net.
We paid (charged on our Visa) $7,000 for services of which we never received....plus renewed our yearly amount to continue the service, so we are looking for $7,000 refund plus the $199 we paid to renew in 2014.
Included are notes detailing members requests and agents response.
The Lepores have logged into their Wholesale Escapes website on 6 dates in 2 years. They purchased 7/30/13. The first time they called in was 4/16/14 with a request for airfare and hotel. The request for the airfare was for specific flight times. The agent shared the flight itinerary of $493 per person, but member did not call back or book. Member on 6/11/14 requested flight and hotel around Grand Canyon. The agent followed up offering flight for $520 per person and Holiday Inn Express Flagstaff offering 7 nights for $1077.65, a savings of $182 rewards cash. The member stated they may want to break trip up and stay in another area of the canyon. Member did call back and did not book trip. 5/27/15 Member called in for her son requesting a package for any island in Hawaii 8/8/15-8/15/15. Agents provided package at Royal Kahana Maui by Outrigger, airfare, and rental car for $1372.50 per person. Also if they could be flexible with dates 8/9/15-8/16/15 price dropped to $1106 per person. Members son stated he would talk to his girlfriend about property and call back. Member did not call back or book trip. On this particular vacation, today a stay at this property for similar dates in August, Wholesale Escapes has weeks available for $399 versus the same room on Expedia for $1303.45.
Mrs ****** called in 11/10/15 and requested to talk to a manager. ***** returned her call, but the notes don't give me the content.
4/28/16 Mrs called in to find out the last time she had renewed her membership. That date was 4/15/14.
This member's plan offers minimal discounting in hotels, but greatly discounted condo weeks. There is not discounting available for airfare
It is confusing that this member was unhappy with their membership, yet renewed for another year and then waited 2 more years to file a complaint.
During the process of purchasing the membership, the Lepores initialed, signed, and were voice recorded stating they understood they were signing a non-cancelable contract. Because they purchased in our office, we were not obligated to offer rescission.
Wholesale Escapes was sold in 2015, but the fulfillment company RSI is still servicing our members accounts and will continue to do so.
In good faith, we would like to offer to pay the ******* annual dues for this year if they would like to continue use of their membership.
Thank you for thier response, however, this is an unacceptable offer.
First off, Wholesale Escapes has not fulfilled their contract with providing high end accommodations
for less expense. They have record of us calling and yes, never booked because they did not
provide anything as expected from our contract. Could not provide anything on those occasions
that was equal to their presentations when signing up for their company's services!! I doubted the
quality of their services, however, felt forced to renew my membership as no one would provide
any services without doing so and kept advising that more fees would be applied if I didn't sign up
in a timely manner. When we tried to book the Hawaii vacation, the travel agent went to the exact
web sites that we could go to on our own, and gave us nothing out of the ordinary. Plus, the dates
you want are never good enough or available! I understand about flights....that is not the issue....it's
not fulfilling Wholesale Escapes end of the contract with outstanding travel packages. Stating "for
similar dates in August..." is not acceptable and again, not what we were led to believe would be the case....
why not the dates we want to travel? It's never the right time when calling and trying to book....Nothing has
ever been available.
I have called and called and called many times.......*** ***** was to call me last year!!!! No response and
no one...and I mean no one!!! returns phone calls!!! Yes, it has taken me two years but that is because no
one returned my phone calls and I have been waiting patiently for a response!
The contract was signed quickly and I was told that I could cancel if not happy after trying the services.
The contract is not "non-cancelable".....can be cancelled in a timeframe, but again, we were led to believe
that we could cancel if not satisfied!!!!!
We do not want any more affiliation with this company as Wholesale Escapes claimed to provide us with a
license to use their exclusive travel offers which no one will ever beat their pricing on hotels, condos, and cruises.
Wholesale Escapes and RSI have breached its agreement by failing to provide such "exclusive" travel offers to us.
Therefore, we are asking for full restitution of the money paid to them of $7, 294.
**** and *** ******
Final Business Response
As it was stated in our prior response, we did provide quotes at a savings of $152 for the dates Mrs ****** requested, but the biggest savings in staying in our condo weeks. At any given week, RSI has in excess of 200k condo weeks available. We did provide quotes for specific dates for the vacation to Hawaii, but offered alternate dates that would be a bigger savings because of lower airfare costs. The similar dates that were stated were for this year as we can only quote properties that are available today. To provide quotes for our members we use websites that only travel agents have access to in addition to the members actual website. Again as it was initially stated, we can only offer minimal discounts on hotel properties because the savings is based on the commissions we receive. For every call in to RSI, this member did have their calls returned.
RSI does offer an extensive collection of properties at a significant savings, but can only offer availability of properties that available for the dates requested and in the travel industry pricing can fluctuate even on the same day based on that availability.
Wholesale Escapes was sold July 2015 and we are unable to offer a refund. We are happy to offer this years dues so that the Lepores may use their membership with a better understanding of how their membership works.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
And, again as stated, no phone calls to Wholesale Escapes (the company who gave us the contract) were ever returned....not even
to state that the company was sold. I spoke to ****** in 2015 and she said that a Mr. ***** would return my phone call....this was over a year ago! I have continued to call Wholesale Escapes every day after that and left messages....RSI doesn't know anything about Wholesale Escapes and can't provide a number either....never was told WE went out of business. The service at both Wholesale Escapes and RSI is unacceptable.....Many excuses for why you couldn't provide the service and deals expected. The company has been sold as now you don't have to meet your end of the contract and that is wrong and unacceptable! There was no savings of $152....it was only $15 savings and again, no condo available as promised by your presentation. Many excuses as to dates not available, etc., etc.....and only a savings for lower airfare costs? What happened to the lower savings on condos/hotels as promised! Airfare was understood not to be a savings by you.....so, again, this was a savings from the airlines....not Wholesale Escapes! This offer is unacceptable as the agreement in the contract has been breached. Again, money we paid to Wholesale Escapes in good faith should be returned to us.