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Consumer Complaints

BBB Accredited Business since 06/01/2010

Javis Tax Service & Accounting

Phone: (803) 419-1001

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service2
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)
06/26/2014Billing / Collection Issues
07/05/2016Problems with Product / Service | Read Complaint Details
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Complaint
Poor customer service, no follow up with customers as promised. Inability to keep their word and deliver on service
I visited Javis Tax Services to assists me with filing my 2015 tax return and to file an amendment for the year 2014. All the documents were emailed to them, I even contacted them to verify receipt of such documents and they confirmed it was received. My tax return had no issues but my amended return is where I am finding a problem. Payment was made for the amended return on 2/29/2016 according to my bank statement. It is now 6/1/2016 and the IRS still has no record of it. I have made countless phone calls, each time I am told we will call you back. Or I am told to email my contact information because we were calling you but got no response. My telephone number has not changed at all throughout this entire process. I went as far as posting on their facebook page Please see post below:
Javis Tax Service ******* thanks for your response. The CEO will have a resolution today. May 11,2016. Yes we are a small growing business , but we have people and processes. Thank you for your patience!

Unlike * Reply * 1 * May 11 at 7:45am

..

******* *****


******* ***** Let me just point out I never got the phone call, I did email my phone number which hasn't changed by the way to the email address I was provided. I also checked my voicemail and there's nothing there ïïïïïï'

Like * Reply * 1 * May 11 at 9:47pm

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******* *****


******* ***** Still waiting

Like * Reply * May 16 at 12:41pm

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******* *****

******* ***** on monday morning I will be contacting you all to request a refund, if I foresee any issues with that I will be reaching out to the BBB. I have given you all more than enough time to resolve this issue. It could have completely been resolved simply by just keeping your word and follow up with me as indicated. You guys have my correct number I know because I got the text messages that confirmed when my tax return was available to pick up, I know because I emailed it to you after the fact as well. I will take my business to your competitor. It should not have to be this difficult. I understand you all are a small business and have processes but communication goes a long way and that Is what is the most appalling of it all. It should never have gotten to this point.-I have been more than patient and have allowed them ample time to follow up with me. I have contacted the IRS and visited the website. Per the IRS the return should have been in there system within 3 weeks after they received it. We are way pass this point. I want an explanation of where is my information and why does the IRS not have it, I want my money back to go to a competitor to assists in resolving this issue because at this point its truly ridiculous.

Desired Settlement
I want an explanation of where my money is and a refund of all monies paid to Javis Tax Services.

Business Response
Contact Name and Title: ******* *****
Contact Phone: XXXXXXXXXX
Contact Email: ****@javistax.com
Client came in and received current year tax prep and that what satisfied, but what she wanted was some past year document re-reviewed and a amendment done. A new preparer conversed back and forth with client and forgot to task herself with completing what the client had paid for. Thus we have refunded client , performed the task, and will credit her account with our company for a free service in the future. We regret this unfortunate incident for we pride ourselves on satisfaction guarantee!

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The business has done everything that they have mentioned above and I am appreciative of it however I noticed that they signed my name on the amendment on my behalf granted I wanted this done I don't take solace in a financial corporation forging my signature . I did let the company know and got an email response that explained that I signed a 2848 form which is power of attorney on file and gives them the authority to submit forms. According to the IRS the only time my tax prepared can submit forms on my behalf are when a certain set of criteria are met which in this case none of them were. -Authority to sign your return. Treasury Regulation section 1.6012-1(a)(5) permits another person to sign an income tax return for you only in the following circumstances:
(a) Disease or injury,
(b) Continuous absence from the United States (including absence from Puerto Rico) for a period of at least 60 days prior to the date required by law for filing the return, or
(c) Specific permission is requested of and granted by the IRS for other good cause.
The IRS may grant authority to sign your income tax return to (1) your representative or (2) an agent (a person other than your representative).-I would have gladly come into sign the forms-there was no reason I could not have signed myself. At this point I have trust issues with Javis Tax and would like to consult someone on what my options are considering the facts.

04/01/2014Problems with Product / Service

Industry Comparison| Chart

Tax Return Preparation, Accounting & Bookkeeping Machines, Business Services (General), Seals-Notary & Corporation

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.