Business ProfileforLove Plumbing Air & Electrical

I received an estimate to have a toilet, sink, and shower drain plumbed. I called and spoke to James to verify that what I was quoted was still accurate. He told that is was so I scheduled to have him come out and do the work. On the day of the install, Ty showed up instead of James and once I explained to him what needed to be done he began to tell me that the job was under bid and that he would have quoted it higher and he would not do the work for the price that I was quoted. He went outside and called James and came back in and advised that I would have to pay an additional $200 or he wouldn't do the work. James didn't call me himself to let me know that someone else would be showing up or to discuss the price increase. I had to call him and ask why he didn't call as I had been dealing exclusively with him and told him that I thought it was unprofessional of him not to do so. The issue was that there was an existing air vent stack that needed to be connected, hence the need to charge me more. My problem with this was that Jeff, who is a master plumber with the company, came to my home and I discussed in detail about what needed to be done including the vent stack. Jeff had done a whole house re-pipe for me last year and did a 5 star job. Love's is who I called first when I needed plumbing work done because of my past experiences with their fair pricing and professionalism. I had even became a paid member because I wanted to continue my relationship with the company but that all changed after this last visit. Ty made it very clear to me that he was reluctant about doing the job and it showed. He rushed through doing everything, left debris in my bathroom, crawlspace, and left raw sewage in my crawlspace without telling me or bothering to clean it up. I called the office to speak to a manager about it but instead of calling me back they just had Ty call me who told me that it was my sewage and that it was my responsibility to remediate the sewage. Ridiculous.