BBB Business Review
BBB Accredited Business since 09/01/1983
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A BBB Accredited Business since 09/01/1983
BBB has determined that Terminix Service, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Terminix Service, Inc's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||1|
|Problems with Product / Service||3|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||4|
Complaint Breakdown by Resolution
|10/11/2013||Billing / Collection Issues | Read Complaint Details|
Complaint: We had a one year contract with Terminix where every time the technician came to our property to work, we scheduled an appointment so I could be home the entire time and put away our dogs. After the initial visit which was $80.00, we paid the year-long contract price of of $272.00. One year and one week later, I come home to see a bill of $80.00 for "services rendered" from Terminix. I had not requested an appointment nor wanted to continue the contract. I called the company and told them about it and was told that the contract rolls over automatically if there is no cancellation, and was told to read the contract. I read the contract which states "After the initial period of one year, this agreement may be cancelled by either part on 30 days' written notice." Since this was indeed after the initial one year period, I understood that I had 30 days to cancel. I sent Terminix a letter that day to complete the cancellation and complain of trespassing on our property. The contract also states "The customer acknowledges that any account balance over 30 days old will be charged at an interest rate of one and one-half percent each month. This is an annual rate of eighteen percent."This is a scam on the part of Terminix for a poorly worded contract that is misleading. In addition, there is no way to verify if any work actually occurred at our location since nobody was present at the time. The bill of $80.00 is for a full inside and outside treatment, just like the first time. The technician wrote on the bill to contact him to complete the inside services. Since there was no appointment made, (like every other time) we did not expect any services to be performed. The technician should have informed us prior to his visit for safety and legal reasons. We also have two dogs and a fenced-in back yard so if the technician truly did perform any services, he put himself and our dogs at risk. The technician representing Terminix trespassed on our property by illegally entering without our knowledge or consent.
Initial Business Response
|07/30/2012||Problems with Product / Service|
|06/29/2011||Problems with Product / Service|
|02/24/2011||Problems with Product / Service|
Pest Control Services
This company has 44 offices in SC, western NC and GA.BBB file opened: 09/01/1983Business started: 01/01/1947
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
Incorporated: June 1947, SC
Business ManagementMr. Carlton Lyons (Manager)
Contact InformationPrincipal: Mr. M.A. Knox, Jr. (Chairman and CEO)Mr. Scott Adams (Regional Mgr.)Mr. Jim Anderson (Manager)Mr. Matt Ellis (Manager)Mr Scott Fortson (President)Mr. Mike Gardner (Sumter Manager)Mr. Roger Hall (Manager)Mr. Randy Hunter (Manager)Mr. Joe Way (Manager)
Number of Employees
Pest Control Services
Products & Services
This company offers termite and pest control services.
Industry TipsProfessional Pest Control
Map & Directions
Map & Directions
Address for Terminix Service, Inc
3618 Fernandina Rd
Columbia, SC 29210
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central South Carolina and Charleston. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Terminix Service, Inc is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (803) 957-3811
- (803) 736-4420
- (803) 432-7352
- (803) 469-4438
Additional Fax Numbers
- (803) 957-1539
- (803) 736-7382
- (803) 432-3316
- (803) 469-4440
- (803) 534-4222
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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