Business ProfileforLedfords Termite & Pest Control Inc

Caroline H*****, cancelled my termite bond prematurely and cancelled my renewal for an unjust reason. Simply because she cannot handle customer service properly and is on a power trip. This will cost me over $1200 to get a new one with a new company. You complain one time, she gives you an attitude and makes excuses like it was your fault, and that your lucky they will reschedule an appointment that they no showed and no called for. Oh and they also charged me for the appointment, when I was sitting and waiting for hours for them to come. I finally call, and the lady tells me I scheduled the wrong day and it couldn't possibly be her error. She refused to admit, even tho the system charged me for the appointment that never showed up. No apology, but instead she threatened to cancel me as a customer! She tells me I am a problem customer because 10 years ago one of their techs threatened to fight me in my own yard because I insisted that he do the outside first. Later that day the Lady called telling me that everyone loves Tony the tech, I am the problem, and threatened to cancel me. I just apologized as the bigger person and moved on because it wasn't worth paying for a new termite bond. Years go by, and every other tech is great. They all remember me and love talking with me. They tell me that nobody likes Tony the tech and everyone has problems with him. The Caroline H***** the office lady was lying. A few weeks ago I got several texts from several different numbers telling me to confirm my appointment. I confirmed through the automated one, but the office lady kept texting me to confirm. I asked her if they would still come if I didn't confirm. Well, she can't handle any form of kick back. She is on a power trip and can't talk nice to customers if they don't kiss her butt. She cancelled me, my termite bond was cancelled. I now have to pay for a new one, but she actually did me a favor. Based on all the reviews online, they don't honor termite bonds when termites and damage are found.