BBB Business Review

This Business is not BBB Accredited

Mattress Source

Find a Location

View Additional Phone Numbers8504 Two Notch Rd, ColumbiaSC 29223 Send email to Mattress Sourcehttp://www.mattresssource.comView Additional Web Addresses

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Description

Mattress Source is a family owned company with over 30 Carolina locations. Opened in 1974, Mattress Source provides sales, delivery and customer service for Sealy, Stearns & Foster, Tempur-Pedic and Beautyrest mattresses.

BBB Accreditation

Mattress Source is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Mattress Source's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Mattress Source

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Industry Comparison| Chart

Mattresses, Waterbeds-Dealers, Beds-Retail, Bedding

Additional Information

top
BBB file opened: 06/01/2007Business started: 06/23/1972
Type of Entity

Corporation

Incorporated: February 1985, NC

Contact Information
Principal: Mr. John Hill (President)Mr Jim Hunt (Accounts Payable)
Number of Employees

7

Business Category

Mattresses, Waterbeds-Dealers, Beds-Retail, Bedding

Products & Services

Mattress Source offers mattresses from Sealy, Stearns & Foster, Tempur-Pedic, and Beautyrest at guaranteed low prices with fast professional delivery. Adjustable beds, futons, headboard and footboards, pillows and mattress protectors are available.

Hours of Operation
Mon: 09:30 AM to 08:00 PMTue: 09:30 AM to 08:00 PMWed: 09:30 AM to 08:00 PMThu: 09:30 AM to 08:00 PMFri: 09:30 AM to 08:00 PMSat: 09:30 AM to 06:00 PMSun: 01:30 PM to 05:00 PM
Refund and Exchange Policy

Mattress Source offers a 90 day Comfort Guarantee policy for a one time exchange of a qualifying mattress set with a store credit. We provide assistance in completing manufacturer's warranty claims. Refunds are offered only on purchases cancelled prior to delivery.

Alternate Business Names
Factory Mattress

Map & Directions

Map & Directions

Address for Mattress Source

8504 Two Notch Rd

Columbia, SC 29223

To | From

LocationsX

4 Locations

  • 107 Harbison Blvd 

    Columbia, SC 29212(803) 732-7979
    (843) 553-6565

  • 8504 Two Notch Rd 

    Columbia, SC 29223(803) 699-9221

  • 5225 Sunset Blvd 

    Lexington, SC 29072(803) 647-5993

  • 1751 North Highway 17 

    Mount Pleasant, SC 29464(803) 808-1630

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central South Carolina and Charleston. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Mattress Source is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (803) 699-9221
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Additional Web Addresses

  • www.mattress4u.com
  • http://mattresssource.com/
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on 07/01/2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Mattresses

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.