BBB Business Review

BBB Accredited Business since 08/26/2013

Executive Construction Homes, LLC

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Phone: (803) 462-0884Fax: (803) 736-1299View Additional Phone Numbers117 Beaver Ridge Dr, ElginSC 29045-8211 Send email to Executive Construction Homes, LLC

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BBB Accreditation

A BBB Accredited Business since 08/26/2013

BBB has determined that Executive Construction Homes, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Executive Construction Homes, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Executive Construction Homes, LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
03/03/2015Problems with Product / Service | Read Complaint Details
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Complaint
Complainant attempted to purchase home from ECH.
I attempted to purchase home for ECH. ECH required me to pay earnest money in the amount of 6000.00. to ECH directly. When I could not attain financing, the earnest money was kept by ECH. They stated that since I had moved into the home (separate lease agreement and rental payments with deposits were signed) they were going to keep all of my earnest money. The contract was initially signed June 16th of 2011. I completed my move from the property on February 5th of 2012. During my cleaning of the home on that date, I was told that I would not receive my deposit or earnest money (1600.00 rental deposit and 6000.00 earnest money). On January 26, 2015, this contract was found and reviewed and I was told to file a complaint with the BBB.

Desired Settlement
I am seeking the refund of my earnest money (6000.00) and security deposit (1600.00.

Business Response
The ********* entered into a contract on June 16, 2011 for the purchase of an Executive Construction home. The contract offered by the ********* and accepted by Executive Construction was not contingent on financing. In fact, the finance section was marked-out completely by the ********* and initialed. The ********* paid $6,000 as earnest money. The ********* were given 6 months to attempt to close on the property but failed to do so. The ********* defaulted on the contract for failing to close within the contract timeframe. Therefore, the earnest money was forfeited as provided for under the terms of the contract. Paragraph 22 of the contract stated that "if the Purchaser shall default under this Contract the Seller shall have the option of suing for damages or rescinding this Contract for Sale. In the event the Contract of Sale is rescinded, the deposit money shall be retained by the Seller." Executive Construction followed the terms of the contract as the ********* defaulted.

As to the security deposit, to accommodate the ********** Executive Construction allowed the ********* early occupancy. No security deposit was paid. The ******** paid a monthly rent. When the ********* vacated the property, Executive Construction spent its own funds to get the house in condition to be placed back on the market and could no longer offer the house as new construction since the ********* occupied the house for 6 months. No security deposit was returned to the ******** since they never paid a security deposit.

08/05/2013Problems with Product / Service

Industry Comparison| Chart

Home Builders, Contractors-General, Building Contractors

Additional Information

top
BBB file opened: 09/13/2010Business started: 07/15/1989
Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. Eddie Yandle
Number of Employees

4

Business Category

Home Builders, Contractors-General, Building Contractors

Map & Directions

Map & Directions

Address for Executive Construction Homes, LLC

117 Beaver Ridge Dr

Elgin, SC 29045-8211

To | From

LocationsX

2 Locations

  • 10511 Two Notch Road 

    Elgin, SC 29045

  • 117 Beaver Ridge Dr 

    Elgin, SC 29045-8211(803) 736-1299

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central South Carolina and Charleston. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Executive Construction Homes, LLC is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (803) 736-1299
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on 07/01/2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Home Builders

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.