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Consumer Complaints

BBB Accredited Business since 07/30/2001

Tri City Fuel & Heating Co Inc

Phone: (803) 796-9172Fax: (803) 739-5636

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Customer Complaints Summary

8 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Delivery Issues1
Guarantee / Warranty Issues1
Problems with Product / Service4
Billing / Collection Issues0
Total Closed Complaints8

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (8)
10/23/2014Problems with Product / Service | Read Complaint Details
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Complaint
My AC repair was not done properly and went out again a week later & they still want me to pay for the same fuse replacement again.

My AC went out on a Friday afternoon and I called Tri City. A repairman came right out and replaced 2 fuses in about 15 minutes and charged $242.00. I had the same problem a little over a week later on a Saturday.
The repairman came out and said he had to replace one of the same fuses as the Friday guy. He said it was because the Friday guy failed to do something with a ground wire which caused fuse to short out again. I have called to complain and apparently they still want me to pay an additional $125.

Desired Settlement
I would like a refund of $125.

Business Response
After an investigation of the customer's complaint, Tri City has determined that the customer's complaint is valid. A full refund in the amount of $125 will be issued to the customer. The customer has been contacted by a customer service representative to inform her of our intention to issue a refund as per her request. We regret the oversight and the delayed response. Tri City had not received a complaint from the customer concerning the issue prior to receiving the BBB complaint. Had we been made aware of the issue earlier, we would have responded in a more timely manner.

06/08/2015Problems with Product / Service
08/22/2014Problems with Product / Service
09/13/2013Problems with Product / Service
07/30/2013Problems with Product / Service
07/15/2013Problems with Product / Service
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Industry Comparison| Chart

Heating & Air Conditioning, Duct Cleaning, Air Conditioning Contractors & Systems

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.