Freon Leak in fittings going to/from the compressor. This comes from the manufacturer, this is not what the service tech does. less than one year old.
This is a copy of the letter I sent to ****** ****** at Allied Air on June 12, 2015
***** ************* *** in Trinity, N.C. installed Ducane air handler and heat pump on August 7, 2014 at our vacation house; *** *** *** ****** North Myrtle Beach, S.C. XXXXX
Late September the unit wasn't cooling and Mr. ***** found a joint outside of the heat pump that needed to be sealed which he took care of.
June 7, 2015 the unit quit cooling again. I called Mr. ***** and he asked if I would call someone local and he would pay their labor. (it's a 3 hour drive to the Myrtle Beach house)
June 8, 2015 ***** Heating & Cooling came out and found a leak inside the cabinet on the 3rd port going/coming from the compressor.
After discussing with ****** the technician with ***** Heating & Cooling in Myrtle Beach, the leak within the cabinet isn't an area that Mr. ***** or any technician would work on at installation.
I will not ask Mr. ***** to reimburse me for something he had no control over. This is a manufacture defect.
This being a vacation house, the A/C unit did not run much more after September 2014 until our June 7, 2015 trip. It seems most reasonable to me the refrigerant has leaked out over this time period from within the cabinet.
I am asking for reimbursement from Ducane for $494.38 of our invoice totaling 734.38. The resealed supply and return charge of 240.00 is excluded which Mr. ***** and I have discussed.
I talked to Allied Air once about this issue and was told this would not be covered by the extended warranty because it is not a part. I was told to have Mr. ***** contact **** ******
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The issue of the warranty not covering this because of your exclusion of parts or Freon isn't my concern. We paid several thousands of dollars for heat and air conditioning on August 7, 2014. The unit isn't even a year old. I expect Ducane to make me whole on this expense.
As I quote the Ducane web site:
"Rest easy. You've made the right choice because you've chosen Ducane. That means you're going to enjoy reliable, worry-free heating and cooling today, and long into the future." REALLY?
Attachments of the product registration and repair invoice are also included.
**** *** ****** **
Trinity, NC XXXXX
I am asking for reimbursement from Ducane for $494.38 of our invoice. The unit is less than one year old. see the detailed complaint.
We at Allied Air Enterprises value all of our customers, and it is our policy to provide the highest quality product. I assure you that Allied Air Enterprises makes every effort to maintain a very high degree of quality control and testing on our equipment. We are continually improving our products. One way this is accomplished is through changes in both our manufacturing processes as well as in individual components. As technology moves forward, we move with it and incorporate the best available processes and components into our production units as well as for replacement.
We at Allied Air Enterprises build reliable equipment and wish nothing would ever fail. However, no matter how careful everyone is from our manufacturing facility right down to the suppliers that we purchase the components from, components do sometimes fail. It is for this reason that we provide an equipment warranty, to reduce the expense to a minimum when these things do happen during the warranty period. The Allied Air Enterprises equipment limited warranty on a model number ************ with serial number 1914FXXXXX , installed in a privately owned residence, covers all parts for a period of ten years. The Allied Air Enterprises' Equipment Limited Warranty is based upon the date of component failure in relation to the original equipment installation date and covers parts only and does not include any labor, refrigerant, shipping charges or a replacement unit. The manufacturer's limited warranty is only through our local distribution.
I would like to take this opportunity to explain the difference between equipment and extended warranty warranties. The equipment's warranty covers the components only, not the labor. An extended warranty covers the cost of labor involved in the replacement of an in-warranty component and the cost of an out-of warranty component and the associated labor costs. Usually the installing company will offer an extended warranty in conjunction with the purchase of a new system. Most installing companies do offer extended warranties that would cover the labor and out-of-warranty components costs involved in repairs made during the first five or ten years. While it has been our experience that the services available from contractors can vary, most contractors do offer additional warranties that would cover the costs involved in repairs such as this. I realize that purchasing a warranty at this point does not help your current situation. However, during your contractor's next maintenance visit, you may wish to request information regarding their available warranties.
I sincerely regret the fact that Ms. ***** has experienced the added expenses detailed in her complaint. However, we cannot honor her request for reimbursement. In most states the installing company is responsible for the labor for the first year of installation.
(The consumer indicated he/she DID NOT accept the response from the business.)
As I have already stated, I understand what the "warranty" states. I'm asking that Ducane make it right based on the fact their product didn't even last one year without added expense from me. It's only the right thing to do.
Final Business Response
Allied Air cannot honor any labor or refrigerant charges. As previously stated, in most states this is the installing contractors responsibility and is typically built into their costs for installation. If a part has failed, only the component itself is covered by the warranty through our distribution.