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Find a Location

Tropic Aire Patio Gallery has 1 locations, listed below.

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    Business ProfileforTropic Aire Patio Gallery

    Outdoor Furniture

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers casual furniture, outdoor products, sunrooms, fountains, grills, and accessories.

    Business Details

    Location of This Business
    1404 Charleston Hwy, West Columbia, SC 29169-5516
    BBB File Opened:
    3/21/1995
    Years in Business:
    46
    Business Started:
    9/23/1977
    Business Incorporated:
    9/23/1977
    Type of Entity:
    Corporation
    Number of Employees:
    12
    Alternate Business Name
    • Tropic Aire of Columbia, Inc.
    Contact Information

    Principal

    • Ms. Judith C. Singleton, Secretary/Treasurer

    Customer Contact

    • Mr. R.M. (Duke) Singleton, President
    • Ms. Judith C. Singleton, Secretary/Treasurer
    Additional Contact Information

    Fax Numbers

    • (803) 796-6941
      Primary Fax

    Phone Numbers

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Barbara M

    1 star

    05/17/2022

    Avoid unless you like bad customer service!!!

    First time ever writing a critical review, but Tropic Aire earned zero stars rating from us

    When the owner of the store hangs up on you because he didn't want to deliver a few items back after: 1) Tropic Aire asked us to return items for them to inspect and fix because of manufacturing issues. 2) An employee who stated in front of two of us that they would fix and get the items back to us. Of course we assumed there would be no charge for this since you would think they would want stand behind the products they sell and keep a new customer happy. Nope: "That would cost us to much to deliver" the owner said. Our reply was he probably won't be getting a great review from us. With that he hung up saying "I won't be threatened". Wow!!!! Apparently a bad review would be threatening!! In any event, we have already had two different people ask us where we got our furniture. We told them and needless to say, they will not be going to visit Tropic Aire.

    Tropic Aire Patio Gallery Response

    05/17/2022

    First we would like to apologize that you had such an experience, obviously this is not what we strive for. I think it is important to note that you were not speaking with the owner of our business. That said, we will look into the situation. The items you purchased were pickup by you flat pack for you to assemble. We did have you bring those items in to go over the manufacturing issues, corrected them, and had it ready for your pickup. We offered to deliver free of charge when we were in your area (which would have ended up being today), or a 1/2 price scheduled delivery to your home which was declined. Please do not hesitate to call us and speak to the owner. Again, we apologize for the frustration and experience. Tropic Aire Patio Gallery

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