BBB Accredited Business since 06/02/2010
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A BBB Accredited Business since 06/02/2010
BBB has determined that Heritage Trust FCU meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Heritage Trust FCU's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||3|
|Problems with Product / Service||2|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Heritage Trust FCU
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Business ManagementCustomer Contact: Ms. Cindy Young (VP Support services)Ms. Linda Art (VP Loss Mitigation/Compliance)Ms Kathy Cook (VP Consumer Lending and Branch Operations)Ms. Emily Reynolds (SVP Chief Development Officer)
Contact InformationPrincipal: Mr. James H. McDaniel (President/CEO)Ms. Amanda Brown (VP Finance and Accounting)Mr Jim (James) McKenrick (Collections Manager)Mr. Stephen Wichmann (Executive Vice Pres/COO)Mr Bruce Wolfe (V.P. Real Estate Lending)
Number of Employees