BBB Business Review

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BBB Accredited Business since 06/02/2010

Heritage Trust FCU

Find a Location

(800) 845-5550View Additional Phone Numbers210 Marymeade Dr, SummervilleSC 29483-5243 Send email to Heritage Trust FCU

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BBB Accreditation

A BBB Accredited Business since 06/02/2010

BBB has determined that Heritage Trust FCU meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Heritage Trust FCU's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues3
Problems with Product / Service2
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Heritage Trust FCU

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 02/02/2010Business started: 01/13/1955
Business Management
Customer Contact: Ms. Cindy Young (VP Support services)Ms. Linda Art (VP Loss Mitigation/Compliance)Ms Kathy Cook (VP Consumer Lending and Branch Operations)Ms. Emily Reynolds (SVP Chief Development Officer)
Contact Information
Principal: Mr. James H. McDaniel (President/CEO)Ms. Amanda Brown (VP Finance and Accounting)Mr Jim (James) McKenrick (Collections Manager)Mr. Stephen Wichmann (Executive Vice Pres/COO)Mr Bruce Wolfe (V.P. Real Estate Lending)
Number of Employees

172

Business Category

Credit Unions

Alternate Business Names
Heritage Trust Credit Union

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.