BBB Business Review

BBB Accredited Business since 09/16/2008

Everstone by Burns

(803) 741-6768View Additional Phone Numbers1734 Center Creek Rd, RidgewaySC 29130-7545 Send email to Everstone by Burns

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BBB Accreditation

A BBB Accredited Business since 09/16/2008

BBB has determined that Everstone by Burns meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Everstone by Burns' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Everstone by Burns

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
09/02/2013Problems with Product / Service | Read Complaint Details
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Complaint
Left message on 5/28/13 & 6/12/13 and e-mailed on 6/20/13 requesting service. Never received a response.
Patio was done by Everstone by Burns 10/2011. Was told it would need to be re-coated every 2 to 3 yrs. It started showing signs of fading after 18 months but only in certain sections, whereas, all the patio receives the same amount of light. Also need repair for missing stones along edge. Tried to contact company on several occasions on their website and by phone, calling the local XXX-XXX-XXXX number which still has the Everstone greeting on the answering machine. To date, have not received any response to my repeated requests for service.

Desired Settlement
Would like them to contact me to let me know when they can service/repair patio. If they are no longer in business, it would be nice if they could refer me to someone that can do this as the product is not readily available for DIY!!!

Business' Initial Response
In order to recoat the project first needs to be pressure washed and left to dry completely (usually 24 to 36 hours) so that water is not encapsulated in the stone. This spring and summer have been very difficult to schedule projects with the amount of rain we have been receiving.

I placed a phone call to the home owner on 8/14/13. Visited the job site and called on 8/15/13 and requested a verbal approval for the work to be done. I sent an email on 8/17/13 in an attempt to contact her and satisfy this complaint as quickly as possible.

Industry Comparison| Chart

Concrete Contractors, Brick-Concrete, Pumice, Etc.

Additional Information

top
BBB file opened: 09/16/2008Business started: 04/01/2006
Type of Entity

Sole Proprietor

Contact Information
Principal: Mr. Matthew Burns (Owner)Mr. Brent Burns (Owner)
Number of Employees

2

Business Category

Concrete Contractors, Brick-Concrete, Pumice, Etc.

Products & Services

This company restores ugly concrete with a 1/2 inch overlay of colored stone and epoxy, and then hand trowled on-site.

Map & Directions

Map & Directions

Address for Everstone by Burns

1734 Center Creek Rd

Ridgeway, SC 29130-7545

To | From

LocationsX

1 Locations

  • 1734 Center Creek Rd 

    Ridgeway, SC 29130-7545(803) 741-6768
    (843) 902-8902

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central South Carolina and Charleston. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Everstone by Burns is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (843) 902-8902
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on 07/01/2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Concrete Contractors

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BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.