Business ProfileforAtlantic Bedding and Furniture

Do not, I repeat, do not get furniture from this company. I was once a loyal customer until they recently delivered a dining room table set to my home. While I was working in my office, they put together the dining room table in my living/kitchen/dining room. Because I have an open concept layout, I moved the bar stools away from the kitchen island to give them space to work. When they finished, I looked over the dining room table and chairs, which looked great so I signed their delivery sheet. They began to leave and I started to put the bar stools back and I saw horrible cut marks in my brand new hardwood floors. (I just moved into my newly built home in February). These scrapes weren't just any surface scratches, these were deep cuts from using a box cutter or other sharp tool. The cuts ran in parallel to the kitchen island in perfectly straight form, thus perpendicular to the way the bar stools fit up against the island. What's even more telling, with stools completely pushed in, the cut marks were also underneath the stools so the stools had to be completely moved away for anyone to leave such horrible, very straight-edged cuts! When I stopped them from leaving and told them to come back into my house to look at some terrible scratches on my floors, one of the guys got directly on his phone to his warehouse manager and the other one came in and immediately asked me if I had a video camera in my house. Without even answering my question first, he made sure to cover his tracks by seeing if a video camera had caught him. They completely lied about the whole thing, and now, the company will do nothing about my horribly cut wood floors. They claim that my stools made the cuts except that's impossible because they have pads on them and have never left any such marks or even surface scratches on my floors. Their company has awful respect for customers and their homes. I provided evidence of the scratches and how there is no way my stools could have done that. They didn't even call me to discuss it; they wrote me an email and threatened to call a lawyer if I posted bad reviews about them.

Ms. V******,
As stated in our numerous previous correspondence, the dining chairs and bench for your delivery did not come to your home in boxes. They were opened, assembled, and wrapped in moving blankets during the delivery prep process at our warehouse and could not have caused that damage to your floor. Also, the box that the dining table was in, the only box for your order, was opened outside at the delivery truck and carried into your home. This is per our company policy so that additional garbage is not brought into the home. It also gives us an opportunity to full inspect the product before it enters the home.

In speaking with our staff and reviewing the images, there is no feasible way that the floors in your home were damaged as a result of any actions by our delivery team. The sheer number of scratches and the visible damage indicates that it was inflicted over a extended period of time.

There will be no assumption of this prior damage to the floor by Atlantic Bedding and Furniture, nor will there be a credit issued to your account for the merchandise that was delivered, undamaged, to your home.

Any continued attempt to defraud our company or post slanderous or libelous information in regards to this matter will be handled via legally through our retained legal counsel.