Business ProfileforBluff Road Auto Sales

I purchased a 2019 GMC Terrain from Wilbert on May 15th, 2023 and I’d like for you to review my experience as detailed below: 5/15: Purchased the car and was really pleased with my experience. Fast. Friendly. Excellent customer service. I really felt like I got a good deal and made a good purchase. Mr. Wilbert also stated during my walk thru as I was asking questions about the cars history “We do not sell cars that need fixing..” 5/16: Heard the noise as I accelerated while pulling out of my driveway. Sounds like an internal scraping noise. Most consistent upon initial acceleration but can be heard if coasting during speeds of >10. 5/18: Driving home in the rain and the rubber of my left windshield wiper flew off. I replaced them the next day. 5/19: Confirmed noise not normal by having a family friend check it out. 5/23: Called to make appt for service. 5/24: Car went in. Was informed it needed to stay a full day before Walter took it back (no one said this when scheduling) so they inspected the vehicle for 2hrs and Walter asked me to bring it in again for a full day. Scheduled for 6/2. 5/26: Cancelled my 5/27 trip because noise grew more consistent/louder. 5/26-5/29 morning: Didn’t drive the car between the night of 5/26 and the morning of 5/29. Drove to Walmart and back on 5/29 morning. 5/30: Drove 3 minutes away, pulled in to drop my son off (the car shut off while in gear as normal) but it didn’t restart when I took my foot off the gas. Wouldnt restart after much troubleshooting. Wouldn’t shift into N and kept giving a “conditions not consistent with shifting” error message. Called your company they called a tow, I got dropped off by the tow truck before he took the vehicle in for service. Continued on separate document...