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BBB Accreditation This company has been a BBB Accredited business since April 2009. This means it supports BBB's services to the public and meets our BBB Accreditation standards. |
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BBB RatingBased on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F. |
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Business Contact and Profile |
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| Name: | Midlands Honda |
| Phone: | (803) 691-8500 |
| Address: | 124 Killian Common Pkwy |
| Columbia, SC 29203-2177 | |
| Website: | www.midlandshonda.com |
| Original Business Start Date: | April 1975 |
| Principal: | Ms. Alexis O'neal, Customer Relations |
| Customer Contact: | Ms. Alexis O'neal, Customer Relations - (803) 691-8500 or |
| Email Address: | |
| Incorporated: | SC |
| Employees: | 74 |
| Type of Business: | Auto Dealers-Used Cars, Auto Dealers-New Cars, Auto Parts & Supplies-New, Auto Repair & Service |
| BBB Accreditation: | This organization is a BBB Accredited business. |
| Additional DBA Names: |
PSC Auto |
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Products and ServicesThis company offers new and used cars. |
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Business Management Additional company management personnel include: Ms. Regina Salinas - Service Manager |
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Additional Locations and Phone Numbers
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Customer Complaint HistoryWhen considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB processed a total of 10 complaints about this company in the last 36 months, our standard reporting period. Of the total of 10 complaints closed in 36 months, 7 were closed in the last year.
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Government Actions BBB has no information regarding government actions at this time. |
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Advertising Review BBB has no information regarding advertising review at this time. |
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Industry Tips Tips on Buying a Used Car The Federal Trade Commission's Used Car Rule requires all sellers of used cars (except private owners) to place a "Buyers Guide" in the window. The Buyer's Guide tells whether the vehicle comes with a warranty and, if so, which systems are covered, how long coverage applies, and what percent of repair costs the dealer will pay. The Buyer's Guide also alerts you when a car is being sold with implied warranties only, or with no warranty at all ("as is"). Once you complete a purchase of a car "as is" and drive it off the lot, the dealer has no further responsibilities for the car. Be sure to sign the Buyers Guide and request a copy for your records. |
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BBB Copyright and Reporting Policy As a matter of policy, BBB does not endorse any product, service or business. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report. ID: 34008570 |
| BBB Definition: report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: BBB Accreditation standards - This means BBB has determined that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public. BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. |
| BBB Definition: scale - BBB Rating Scale A+ A A- B+ B B- C+ C C- D+ D D- F |
| BBB Definition: scale - BBB Rating Scale A+ A A- B+ B B- C+ C C- D+ D D- F |
| BBB Definition: resolved - The company resolved the complaint issues. |
| BBB Definition: Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Delivery Issues - Claims alleging delayed delivery of ordered merchandise. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, or inferior workmanship. |
| BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution |
| BBB Definition: Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution |
| BBB Definition: Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |



