In Central South Carolina and
Charleston
Better Business Bureau
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BBB Reliability Report for

Midlands Honda


A BBB Accredited business since 04/09/2009.

BBB Rating A+

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BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Find out more about this business:

Arrow BBB Accreditation
Arrow BBB Rating
Arrow Business Contact and Profile
Arrow Products and Services
Arrow Business Management
Arrow Additional Locations and Phone Numbers
Arrow Customer Complaint History
Arrow Government Actions
Arrow Advertising Review
Arrow Industry Tips
Arrow BBB Copyright and Reporting Policy

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BBB Accreditation

This company has been a BBB Accredited business since April 2009. This means it supports BBB's services to the public and meets our BBB Accreditation standards.


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BBB Rating

Based on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F.

Click here for an explanation of BBB Ratings


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Business Contact and Profile

Name: Midlands Honda
Phone: (803) 691-8500
Address: 124 Killian Common Pkwy
Columbia, SC 29203-2177
Website: www.midlandshonda.com
Original Business Start Date: April 1975
Principal: Ms. Alexis O'neal, Customer Relations
Customer Contact: Ms. Alexis O'neal, Customer Relations - (803) 691-8500 or
Email Address:
Incorporated: SC
Employees: 74
Type of Business: Auto Dealers-Used Cars, Auto Dealers-New Cars, Auto Parts & Supplies-New, Auto Repair & Service
BBB Accreditation: This organization is a BBB Accredited business.
Additional DBA Names: PSC Auto

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Products and Services

This company offers new and used cars.


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Business Management

Additional company management personnel include:

Ms. Regina Salinas - Service Manager
Mr. Randy Threatt - Owner
Mr. Randy Threatt - General Manager

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Additional Locations and Phone Numbers

Additional Phone Numbers
+ 888 (1)
+ 803 (1)
+ 800 (1)

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Customer Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 10 complaints about this company in the last 36 months, our standard reporting period. Of the total of 10 complaints closed in 36 months, 7 were closed in the last year.

Contract Issues 
  Resolved 
    1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
 
Sales Practice Issues 
  Resolved 
    1 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
 
Delivery Issues 
  Resolved 
    1 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
 
Repair Issues 
  Administratively Closed 
    1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
 
Service Issues 
  Resolved 
    1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
 
Customer Service Issues 
  Resolved 
    1 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
    1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
 
Product Issues 
  Resolved 
    1 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
  Administratively Closed 
    1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
 
Refund or Exchange Issues 
  Resolved 
    1 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
 

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Government Actions

BBB has no information regarding government actions at this time.


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Advertising Review

BBB has no information regarding advertising review at this time.


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Industry Tips

Tips on Buying a Used Car

The Federal Trade Commission's Used Car Rule requires all sellers of used cars (except private owners) to place a "Buyers Guide" in the window. The Buyer's Guide tells whether the vehicle comes with a warranty and, if so, which systems are covered, how long coverage applies, and what percent of repair costs the dealer will pay. The Buyer's Guide also alerts you when a car is being sold with implied warranties only, or with no warranty at all ("as is"). Once you complete a purchase of a car "as is" and drive it off the lot, the dealer has no further responsibilities for the car. Be sure to sign the Buyers Guide and request a copy for your records.

Prior to signing a contract 1) Check the exterior. Misaligned body panels or differences in paint shade are signs that the car has been in an accident. 2) Inspect the interior. Upholstery or carpeting stains and a moldy smell are signs of a water leak. 3) Look under the car. Oil or coolant drips could indicate that there's a serious problem. 4) Have a mechanic inspect the car: take the car to a reliable shop or auto diagnostic center and have the mechanic give it a once-over. You will have to pay for this service, but the money you invest up front may save you many more dollars down the road. Ask for a written estimate of the cost to repair any problems the mechanic finds and use that as a bargaining chip when you make an offer on the car. Prior to signing a contract, test drive the actual car that you are buying (not one just like it), look it over in the day time, check the car out at www.carfax.com to ensure that the car has not been involved in an accident, check pricing guides such as the NADA guide (www.nada.org), get a signed statement verifying the mileage at the time of sale, and above all take the time to read and understand the entire written agreement. "When in doubt, check it out!"


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BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report.

ID: 34008570
Report as of November 22, 2009 00:20
Copyright© 2009 Better Business Bureau


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