Business ProfileforMcDaniels Automotive Group

The service department at McDaniel's Acura off Killian road have a history of very unsavory business practices since moving to the Killian Rd location in North East Columbia. They have sold and installed aftermarket parts on my vehicle while misrepresenting them as certified Acura oem parts but charging the higher premium. Today I went to an oil change appointment and presented a service coupon sent directly from McDaniel's Acura stating that, "WE ACCEPT ANY SERVICE COUPONS YOU RECEIVE FROM ANYONE!" I brought a price match coupon that I had also received in the mail from a competitor. At the time of the service write up by the service advisor Mike, I handed him my coupons and he agreed to adjust the amount owned to reflect the coupon price match after the service was completed. When I returned to pickup my vehicle Mike had gone to lunch so I dealt with his boss, Bryan Elledge, who was the Head Service Manger. When I alerted him to the coupon that Mike had approved and accepted BEFORE any services was rendered. He said he couldn't accept their own coupon. I told him that they should have disclosed that before agreeing to service my vehicle. He repeated over and over that HE didn't have to accept my coupon even though the service advisor, Mike had approved the coupon before the start of the service. Basically holding my vehicle hostage until I payed the unfair ransom. These types of business practices are crooked & shady. I will never buy another vehicle from McDaniel's considering other similar complaints from other people. I wouldn't let these unscrupulous people at this establishment squeegee my windshield if it needed to be cleaned. This type of corruption usual starts from the top and this apple seems to be rotten to the core.