BBB Accredited Business since 10/15/1983
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A BBB Accredited Business since 10/15/1983
BBB has determined that Dick Smith Automotive Group Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Dick Smith Automotive Group Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 23 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||4|
|Billing / Collection Issues||1|
|Problems with Product / Service||18|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||23|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Dick Smith Automotive Group Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Contact InformationPrincipal: Mr Brian K Smith (President)Customer Contact: Mr Eddie Maracich (Gen Sales Manager)Mr Lee Cook (General Sales Mgr)Mr Tommy Dail (Controller)Mr. Bill Goodwin (Chief Operating Officer)Mr. Greg Messenger (GSM)Ms. Karen Rice (Assistant to COO)Mr David W Smith (Vice President)Mr. James Watts (GSM)Mr Joby Webster (GSM)
Number of Employees
Auto Dealers-New Cars, Auto Repair & Service, Auto Body Repair & Painting, Auto Parts & Supplies-New, Auto Dealers-Used Cars
Products & Services
This company offers Infiniti, Ford, Chevrolet and Nissan brand vehicles. They also sell used vehicles.