BBB Business Review

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BBB Accredited Business since 10/15/1983

Dick Smith Automotive Group Inc.

Find a Location

Phone: (803) 256-6600Fax: (803) 765-1675View Additional Phone Numbers9940 Two Notch Rd, ColumbiaSC 29223 Send email to Dick Smith Automotive Group Inc.

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BBB Accreditation

A BBB Accredited Business since 10/15/1983

BBB has determined that Dick Smith Automotive Group Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Dick Smith Automotive Group Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 23 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

23 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues4
Billing / Collection Issues1
Problems with Product / Service18
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 23

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Dick Smith Automotive Group Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 10/18/1983Business started: 01/26/1961
Contact Information
Principal: Mr Brian K Smith (President)Customer Contact: Mr Eddie Maracich (Gen Sales Manager)Mr Lee Cook (General Sales Mgr)Mr Tommy Dail (Controller)Mr. Bill Goodwin (Chief Operating Officer)Mr. Greg Messenger (GSM)Ms. Karen Rice (Assistant to COO)Mr David W Smith (Vice President)Mr. James Watts (GSM)Mr Joby Webster (GSM)
Number of Employees

333

Business Category

Auto Dealers-New Cars, Auto Repair & Service, Auto Body Repair & Painting, Auto Parts & Supplies-New, Auto Dealers-Used Cars

Products & Services

This company offers Infiniti, Ford, Chevrolet and Nissan brand vehicles. They also sell used vehicles.

Alternate Business Names
Dick Smith Chevrolet, Dick Smith Infiniti, Dick Smith Nissan, Dick Smith Paint & Body, Dick Smith Motors, Dick Smith Ford, Inc.
Industry Tips
Tips on Buying a Used Car

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.