BBB Business Review
BBB Accredited Business since 01/04/2010
Classic Ford Lincoln of Columbia Inc.
Find a LocationPhone: (803) 779-3673Fax: (803) 765-1603View Additional Phone Numbers177 Greystone Blvd, Columbia, SC 29210-8002 Send email to Classic Ford Lincoln of Columbia Inc.www.classicfordcolumbia.com
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BBB Accreditation
A BBB Accredited Business since 01/04/2010
BBB has determined that Classic Ford Lincoln of Columbia Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Classic Ford Lincoln of Columbia Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 13 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 4 |
| Delivery Issues | 1 |
| Guarantee / Warranty Issues | 2 |
| Problems with Product / Service | 6 |
| Billing / Collection Issues | 0 |
| Total Closed Complaints | 13 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Complaint Breakdown by Resolution
| 04/15/2013 | Advertising / Sales Issues |
| 12/20/2012 | Advertising / Sales Issues |
| 10/23/2012 | Problems with Product / Service |
| 07/16/2012 | Advertising / Sales Issues |
| 07/16/2012 | Delivery Issues |
  Page 1 of 2   | |
| 04/02/2013 | Guarantee / Warranty Issues |
| 07/03/2012 | Problems with Product / Service |
| 12/16/2011 | Problems with Product / Service |
| 07/12/2011 | Problems with Product / Service |
Industry Comparison| Chart
Auto Dealers-New Cars, Auto Repair & Service, Auto Parts & Supplies-New
Additional Information
topContact Information
Principal: Mr. Larry Rambach (CFO)Customer Contact: Mr. Kevin Hand (General Manager)Number of Employees
95
Business Category
Auto Dealers-New Cars, Auto Repair & Service, Auto Parts & Supplies-New
Products & Services
This company offers new and used cars sales and service.
Industry Tips
Tips on Buying a Used CarBuying a New Car
Dont Fall Victim to Enticing Auctions Ads for Cars!
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
The Hail Season is Here
VIN Cloning Swindles Luxury Car Buyers
Map & Directions
Map & Directions
Address for Classic Ford Lincoln of Columbia Inc.
177 Greystone Blvd
Columbia, SC 29210-8002
LocationsX
2 Locations
-
177 Greystone Blvd
Columbia, SC 29210-8002(919) 934-6500
(803) 396-1000 ext 1001Directions -
PO Box 21219
Columbia, SC 29221-1219Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central South Carolina and Charleston. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Classic Ford Lincoln of Columbia Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Auto Dealers-New Cars
Tips on Buying a Used CarBuying a New Car
Dont Fall Victim to Enticing Auctions Ads for Cars!
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
The Hail Season is Here
VIN Cloning Swindles Luxury Car Buyers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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