The dealership refuses to provide me a written service diagnosis of the paint inspection of my 325i 2006 BMW.
Below is the information that was describe in my letter that I sent to the dealership on the below date.
May 29, 2013
BMW of Columbia
5919 Two Notch Rd
Columbia, SC 29223
Re: 2006 325i BMW Vehicle Paint Issue
Dear Mr. ********:
I purchased the 2006 325i BMW on February 12, 2011. The car fax report stated that the vehicle had no prior reports of incidents beside regular service. **** ********* was the salesperson.
On April 15, 2013, I contacted **** ******** regarding the paint issue that I discovered on the hood of my car. Mr. ******** suggested that I bring the car at my convenience to BMW of Columbia so that Mr. ******** who is responsible for Fixed Operations can look at the car.
On April 19, 2013, I took the car to BMW of Columbia. Mr. ******** came out to look at the car. Mr. ******** stated, "I can tell that the car had been painted." He identified several areas where the car had been painted. Mr. ******** jokingly stated, "Maybe you should let a tree fall on it." Since the car was detailed the prior week in an attempt to correct the paint issue, Mr. ******** asked that I wait four weeks to schedule an appointment with BMW of Columbia.
On May 20, 2013, I contacted BMW of Columbia to schedule the appointment. Ms. ***** ****** in the Service Department scheduled the appointment for May 21, 2013. I took the car to BMW of Columbia that morning. I arrived at BMW of Columbia approximately at 4:00pm to pick up the car. After looking at the receipt from the service, I asked the receptionist, did anyone say what the problem was? She stated, it should be on the receipt". The only information on the receipt was what I stated to Ms. ****** when the car was left that morning.
On May 21, 2013, I contacted Mr. ******** to let him know that the paint issue on the hood of the car was still there. Mr. ******** stated, "It is, but it is not as bad as it was." I replied, "Are you saying that I am responsible for any work that must be done to the car?" He replied, "Yes".
On May 22, 2013, I contacted Mr. ******** requesting a copy of the service diagnosis for the paint issue with the car. Mr. ******** stated," I will have Ms. ****** mail a copy to you." As of today (May 29, 2013), I have yet to receive the service diagnosis for the paint issue with my car.
I am formerly requesting a service diagnosis statement. Thanks for your attention to this matter.
On May 29 at 6:31pm, Mr. ******** stated in his e-mail," I reviewed our invoice and agree it was not itemized well as it could have been, we use a vendor on site and transfer what they do to our invoice. In short the invoice you have reflecting no charges is the final and only invoice that I am able to provide".
My request is that the dealership fixed the issues with the paint job on my 2006 325i BMW.
Business' Initial Response
I received your letter and have researched your vehicle's history as much as the available data would allow. The vehicle was sold new 9-26-2006 in New York and remained in that state until 11-9-2009 at 44,957 miles when it was purchased at auction by BMW of Columbia. The vehicle was Certified and sold 12-23-2009, the vehicle stayed in the area, traded in on a new car in January of 2011. The vehicle was processed for sale and sold to you 2-12-2011. I have ordered a Car Fax history report today and you are correct there were no accidents reported prior to your purchase. There was reported damage left front of the vehicle X-XX-XXXX from an accident, which I am sure you are aware. Unfortunately we hold no customer responsible for disclosing any previous painting they might have done and not reported to their insurance company as that information is of a private nature. I apologize for making the tree comment, it was in bad taste. As far as my other observations I believe them to have been accurate, correct and to the point. I was asked to inspect the paint and give my professional opinion as to what I saw. I did discuss with you as I looked at your vehicle what I observed and you agreed to allow us to have our detail service try and correct the problem at our expense. I did see the vehicle after that process was completed and we agreed that it wasn't much better, my recommendation was to have the hood repainted. I did discuss the factory warranty on the paint was 4years and 50,000 miles which had expired and also would not have been in effect due to the prior refinishing. If the hood was repainted prior to your purchase and not reported to any insurance company there would have been no way for us to have known. We make it our policy to disclose any previous repairs and we utilize a Car Fax report on every used car we resell to a consumer. I didn't intend on misleading you, I did not commit to repainting the area when we spoke at the inspection I was only trying to help you. We have a local Collision Center we do quite a bit of business with and I will be happy to get an estimate to repaint your hood. I did speak to you about the report, I checked with Ms. ****** and she told me you had gotten an invoice when you picked up the vehicle. I reviewed our invoice and agree it was not itemized well as it could have been, we use a vendor on site and transfer what they do to our invoice. In short the invoice you have reflecting no charges is the final and only invoice that I am able to provide. Please let me know if I can help going forward in any way, we are always available.
Have a great day!
BMW of Columbia
GROUP 1 AUTOMOTIVE INC
Integrity, Transparency, Professionalism, Teamwork
Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealership refused to provide a written diagnosis of the paint issues and assistance in correcting the areas that will have to be refinished. I have been driving a BMW for over ten years and have never experience this kind of service from the dealership.
Business' Final Response
I have given my professional diagnosis based on my level of training I am not able to comment any further than that the effected area is not the factory paint and that the only correction is to have the area refinished. I have supplied the owner with all the information I have available. I suggest she take the vehicle to a collision center for further diagnosis. We have no way of examining the chemical composition at this facility. Thank you, ****