BBB Business Review
BBB Accredited Business since 01/26/2010
Spring Valley Air Conditioning
(803) 788-0639PO Box 23702, Columbia, SC 29224 Send email to Spring Valley Air Conditioningwww.springvalleyair.com
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BBB Accreditation
A BBB Accredited Business since 01/26/2010
BBB has determined that Spring Valley Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Spring Valley Air Conditioning's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Guarantee / Warranty Issues | 1 |
| Problems with Product / Service | 1 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Total Closed Complaints | 2 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Complaint Breakdown by Resolution
| 01/08/2013 | Problems with Product / Service |
| 10/25/2011 | Guarantee / Warranty Issues |
Industry Comparison| Chart
Air Conditioning Contractors & Systems, Heating Equipment & Systems Cleaning & Repair, Air Conditioning Repair, Heating Contractors, Mechanical Contractors, Heating & Air Conditioning
Additional Information
topType of Entity
Corporation
Incorporated: January 1992, SC
Contact Information
Principal: Mr. Travis Motley (Sales / Service Manager)Mr. Mike Motley (Owner)Mr. Marion Motley (Owner)Number of Employees
25
Business Category
Air Conditioning Contractors & Systems, Heating Equipment & Systems Cleaning & Repair, Air Conditioning Repair, Heating Contractors, Mechanical Contractors, Heating & Air Conditioning
Products & Services
This company specializes in heating and air conditioning installation and service.
Alternate Business Names
Spring Valley Heating & Air, Spring Valley Heating & CoolingIndustry Tips
Air Conditioning Service and MaintenanceDont Get Burned by Furnace Fraud
Fall Inspections Make for Warmer Winters
Heating Your Home
Home Contractors: Tip-offs to Potential Rip-offs
Safety Considerations When Using Kerosene Heaters
LocationsX
1 Locations
-
PO Box 23702
Columbia, SC 29224Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central South Carolina and Charleston. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Spring Valley Air Conditioning is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Air Conditioning Contractors & Systems
Air Conditioning Service and MaintenanceDont Get Burned by Furnace Fraud
Fall Inspections Make for Warmer Winters
Heating Your Home
Home Contractors: Tip-offs to Potential Rip-offs
Safety Considerations When Using Kerosene Heaters
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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