A Strongsville couple thought they were getting a good deal on steaks when a truck pulled up at their home in June. Claiming to be from Great American Steak Company, the salesmen said they had “excess” inventory they needed to unload.
The couple paid $184 for various types of steaks that, according to the brochure, came with a satisfaction guarantee. When they recently cooked the steaks, they found them to be of very poor quality and virtually inedible. Hoping to get their money back, they called the number on their receipt, (216) 609-7607, but were only able to leave messages that were never returned.
The receipt for the purchase did not include the required notification that you have three days to cancel any purchase made in your home that totals $25 or more. BBB’s investigation also revealed that Great American Steak Company did not have the required Mobile Retail Food Establishment License from the Cuyahoga County Department of Health. It also failed to get a solicitation permit with the city of Strongsville.
Great American Steak Company has a “D-” rating with BBB due to a previously unanswered complaint about the poor quality of meat.
This scenario is all too common during summer months when door-to-door meat sellers travel through local neighborhoods trying to unload “deals” on meat. BBB offers these tips:
Before agreeing to purchase, check the seller’s rating at bbb.org/cleveland. Also research the company online.
Contact the local health department to confirm the company has proper licensing and check with your local city authorities to determine if a solicitor’s permit was obtained.
Get literature from the business. Does it have its address and phone number? Call the number. Are you able to speak to anyone or do you just get voice mail?
Ask to view the meat that is on the truck. Is the truck refrigerated? Is the meat properly labeled?