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BBB Business Review

BBB Accredited Business since 11/23/2009

Renewal by Andersen

Additional Locations

Phone: (216) 503-6200 Fax: (216) 573-1438 View Additional Phone Numbers 5480 Cloverleaf Pkwy Ste. 1, Valley View, OH 44125 http://www.renewalbyandersen.com

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BBB Accreditation

A BBB Accredited Business since 11/23/2009

BBB has determined that Renewal by Andersen meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Renewal by Andersen include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Additional Complaint Information

According to information in BBB files, Renewal by Andersen is a division of Andersen Corporation, both of which are headquartered in Bayport, Minnesota. Renewal by Andersen began business in 1995 and has locations in over 100 markets nationwide. These locations are either franchises or company-owned. The location in Valley View, Ohio is company owned.

The following customer experience reflects complaint activity for the Valley View location only.

For a report on the headquarters or other regional location, you may wish to visit the national BBB Web sit at www.bbb.org.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Renewal by Andersen
See Trends in Complaints on Renewal by Andersen

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Renewal by Andersen
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Renewal by Andersen

Additional Information

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BBB file opened: September 02, 2009 Business started: 01/01/1995 in MN Business incorporated: 12/11/1998 in MN
Type of Entity

Corporation

Business Management
Mr. Dan Becker, General Manager Mr. Doug Fitzgerald, General Manager
Contact Information
Customer Contact: Mr. Dan Becker, General Manager
Business Category

Windows Windows - Installation & Service Storm Windows & Doors

Alternate Business Names
Renewal by Andersen Corp. Andersen Corp.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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