skip entire header and global navigation

BBB Business Review

BBB Accredited Business since 10/18/2006

Joyce Factory Direct, LLC

Phone: (440) 243-5700 Fax: (440) 239-3487 View Additional Phone Numbers 1125 Berea Industrial Pkwy., Berea, OH 44017 View Additional Email Addresses http://www.joycefactorydirect.com

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Joyce Factory Direct manufactures and installs building products (windows, sunrooms, doors, siding, etc.).  We also specialize in decks, kitchen cabinet refacing, gutter protection and more!

BBB Accreditation

A BBB Accredited Business since 10/18/2006

BBB has determined that Joyce Factory Direct, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Joyce Factory Direct, LLC include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Joyce Factory Direct, LLC
See Trends in Complaints on Joyce Factory Direct, LLC

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Joyce Factory Direct, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Joyce Factory Direct, LLC

Additional Information

top
BBB file opened: October 05, 2006 Business started: 04/01/2006 in OH Business incorporated: 04/17/2006 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Russell Schmidt, Owner Mr. Todd Schmidt, President Mr. Brian Smith, Vice President
Contact Information
Principal: Mr. Russell Schmidt, Owner Principal: Mr. Todd Schmidt, President
Business Category

Windows Kitchen Cabinet Refacing Deck Builder Gutters & Downspouts Patio, Porch & Deck Enclosures Siding Contractors Windows - Installation & Service Sunroom & Solarium Design & Construction Doors

Products & Services

Joyce Factory Direct, LLC sells the following brand(s): AZEK Deck, Joyce Windows, Oasis Sunrooms by Joyce, ProVia Doors, Timbertech, Trex Deck, Trex Transcends

Joyce Factory Direct, LLC offers the following product(s): Decks, Kitchen Cabinet Refacing, Patio Roofs, Replacement Windows and Doors, Siding, Sunrooms

Method(s) of Payment
Cash
Check
Major Credit Cards
Refund and Exchange Policy
Most products are custom made to order.  Returns and exchanges are reviewed on a case-by-case basis.
Business Management

Mr. Todd Schmidt, President of this company, is also a principal of Joyce Manufacturing.

Both companies are located at the same address. However, each company has its own specific address.

To access a detailed report regarding any of the companies, call the BBB Anytime Line at 216-241-7678 and enter the telephone number of the company you would like a report on, or check the BBB's website at www.Clevelandbbb.org.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

X

Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations