BBB Accredited Business since
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Joyce Factory Direct manufactures and installs building products (windows, sunrooms, doors, siding, etc.). We also specialize in decks, roofs, bathroom remodeling, kitchen cabinet refacing, gutter protection, patio covers and more!
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A BBB Accredited Business since
BBB has determined that Joyce Factory Direct, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Joyce Factory Direct, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 11 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||11|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Russell Schmidt, Owner Mr. Todd Schmidt, President, Human Resources Mr. Brian Smith, Vice President
Windows Screen Enclosures Bathroom Remodeling Kitchen Cabinet Refacing Doors - Patio Deck Builder Patio Cover Bathroom Remodeling - Walk-In Tubs Windows & Doors - Installation & Service Windows - Vinyl Gutter Leaf Guards Doors - French Gutters & Downspouts Patio & Deck Builders Patio, Porch & Deck Enclosures Roofing Contractors Siding Contractors Construction & Remodeling Services Windows - Installation & Service Sunroom & Solarium Design & Construction Doors Storm Windows & Doors
Products & Services
Joyce Factory Direct, LLC sells the following brand(s): AZEK Deck, Bath Makeover, Joyce Windows, Oasis Sunrooms by Joyce, ProVia Doors, Timbertech, Trex Deck, Trex Transcends
Joyce Factory Direct, LLC offers the following product(s): Bathroom Remodeling, Decks, Gutter Protection, Kitchen Cabinet Refacing, Patio Roofs, Replacement Windows and Doors, Roofing, Siding, Sunrooms
Method(s) of PaymentCash
Major Credit Cards
Refund and Exchange PolicyMost products are custom made to order. Returns and exchanges are reviewed on a case-by-case basis.
Mr. Todd Schmidt, President of this company, is also a principal of Joyce Manufacturing.
Both companies are located at the same address. However, each company has its own specific address.
To access a detailed report regarding any of the companies, call the BBB Anytime Line at 216-241-7678 and enter the telephone number of the company you would like a report on, or check the BBB's website at www.Clevelandbbb.org.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview