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BBB Business Review

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Description

Joyce Factory Direct manufactures and installs building products (windows, sunrooms, doors, siding, etc.).  We also specialize in decks, roofs, bathroom remodeling, kitchen cabinet refacing, gutter protection, patio covers and more!


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Joyce Factory Direct, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Joyce Factory Direct, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Joyce Factory Direct, LLC
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 6

Additional Information

BBB file opened: October 05, 2006 Business started: 04/01/2006 in OH Business incorporated 04/17/2006 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Russell Schmidt, Owner Mr. Todd Schmidt, President, Human Resources Mr. Brian Smith, Vice President
Contact Information
Principal: Mr. Russell Schmidt, Owner
Principal: Mr. Todd Schmidt, President, Human Resources
Business Category

Windows Screen Enclosures Bathroom Remodeling Kitchen Cabinet Refacing Doors - Patio Deck Builder Patio Cover Bathroom Remodeling - Walk-In Tubs Windows & Doors - Installation & Service Windows - Vinyl Gutter Leaf Guards Doors - French Gutters & Downspouts Patio & Deck Builders Patio, Porch & Deck Enclosures Roofing Contractors Siding Contractors Construction & Remodeling Services Windows - Installation & Service Sunroom & Solarium Design & Construction Doors Storm Windows & Doors

Products & Services

Joyce Factory Direct, LLC sells the following brand(s): AZEK Deck, Bath Makeover, Joyce Windows, Oasis Sunrooms by Joyce, ProVia Doors, Timbertech, Trex Deck, Trex Transcends

Joyce Factory Direct, LLC offers the following product(s): Bathroom Remodeling, Decks, Gutter Protection, Kitchen Cabinet Refacing, Patio Roofs, Replacement Windows and Doors, Roofing, Siding, Sunrooms

Method(s) of Payment
Cash
Check
Major Credit Cards
Bank Financing
Refund and Exchange Policy
Most products are custom made to order.  Returns and exchanges are reviewed on a case-by-case basis.
Business Management

Mr. Todd Schmidt, President of this company, is also a principal of Joyce Manufacturing.

Both companies are located at the same address. However, each company has its own specific address.

To access a detailed report regarding any of the companies, call the BBB Anytime Line at 216-241-7678 and enter the telephone number of the company you would like a report on, or check the BBB's website at www.Clevelandbbb.org.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.