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BBB Business Review

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BBB Accredited Business since

Glass Doctor

Additional Locations

Phone: (216) 226-9020 Fax: (216) 391-5611 View Additional Phone Numbers 7120 Carnegie Ave, Cleveland, OH 44103 View Additional Email Addresses http://www.glassdoctoroh.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Windshield repair/chip repair
Auto glass including doors, vent, quarter glass, back glass, and windshields
Window glass repair and replacement
Custom shower and tub enclosures
Custom glass tabletops and mirrors
Commercial glass applications including divider walls, decorative glass, glass enclosures, safety and bullet resistant glass, storefronts, commercial doors and entryways, etc.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Glass Doctor meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Glass Doctor include:

  • Length of time business has been operating
  • Response to 19 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 3
Guarantee/Warranty Issues 1
Problems with Product/Service 14
Total Closed Complaints 19

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Glass Doctor
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 17, 1991 Business started: 01/01/1990 in OH Business incorporated: 01/01/1990 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Board of Motor Vehicle Collision Repair Registration
37 West Broad St., Suite 880, Columbus OH 43215
http://www.collisionboard.ohio.gov
Phone Number: (614) 995-0714
Fax Number: 614-995-0717
mike.greene@crb.state.oh.us

Type of Entity

Corporation

Business Management
Mr. Matt Kelly, President
Contact Information
Customer Contact: Ms. Jennifer
Principal: Mr. Matt Kelly, President
Business Category

Windows Glass - Broken Glass - Repair Glass - Tempered Glass, Mirror & Screen Companies Door Closers & Checks - Repairing Doors - Repair Glass Board - Up Service Glass Coating & Tinting Glass - Stained & Leaded Glaziers Store Fronts Windows - Installation & Service Table Tops Glass Circles & Specialty Shapes Glass - Beveled, Carved, Ornamental Mirrors Screens - Door & Window Shower Doors & Enclosures Storm Windows & Doors

Method(s) of Payment
Visa, MasterCard, Discover, American Express, personal checks, cash
Refund and Exchange Policy
100% warranty on all products and workmanship, length varies by product
G12 warranty on auto glass, free replacement glass within one year
Alternate Business Names
Glass Doctor of Northeast Ohio Service Convenience
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.