BBB Business Review
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Windshield repair/chip repair
Auto glass including doors, vent, quarter glass, back glass, and windshields
Window glass repair and replacement
Custom shower and tub enclosures
Custom glass tabletops and mirrors
Commercial glass applications including divider walls, decorative glass, glass enclosures, safety and bullet resistant glass, storefronts, commercial doors and entryways, etc.
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A BBB Accredited Business since
BBB has determined that Glass Doctor meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Glass Doctor include:
- 19 complaints filed against business
Factors that raised the rating for Glass Doctor include:
- Length of time business has been operating.
- Response to 19 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||15|
|Total Closed Complaints||19|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Ohio Board of Motor Vehicle Collision Repair Registration
37 West Broad St., Suite 880, Columbus OH 43215
Phone Number: (614) 995-0714
Fax Number: 614-995-0717
Type of Entity
Business ManagementMr. Matt Kelly, President
Windows Glass - Broken Glass - Repair Glass - Tempered Glass, Mirror & Screen Companies Door Closers & Checks - Repairing Doors - Repair Glass Board - Up Service Glass Coating & Tinting Glass - Stained & Leaded Glaziers Store Fronts Windows - Installation & Service Table Tops Glass Circles & Specialty Shapes Glass - Beveled, Carved, Ornamental Mirrors Screens - Door & Window Shower Doors & Enclosures Storm Windows & Doors
Method(s) of PaymentVisa, MasterCard, Discover, American Express, personal checks, cash
Refund and Exchange Policy100% warranty on all products and workmanship, length varies by product
G12 warranty on auto glass, free replacement glass within one year