BBB Business Review
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BBB Accredited Business since
Phone: (216) 831-2420 Fax: (216) 591-1561 26150 Richmond Rd, Bedford Hts, OH 44146
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A BBB Accredited Business since
BBB has determined that Pella Window & Door, Co. (Headquarters for Ohio locations only) meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Pella Window & Door, Co. (Headquarters for Ohio locations only) include:
- 15 complaints filed against business
Factors that raised the rating for Pella Window & Door, Co. (Headquarters for Ohio locations only) include:
- Length of time business has been operating.
- Response to 15 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||11|
|Total Closed Complaints||15|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Joseph A. Bobnar Sr., Vice-President and General Manager Mr. Mark Mead, President Ms. Peggy Newton, Sales & Marketing Assistant Mr. Luke Olinik, Customer Service & Support Manager Mr. Mike Slates, Technical Contact
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