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This business is not BBB accredited.


Additional Locations

Phone: (440) 526-5738 View Additional Phone Numbers 192 E. Wallings Rd., Broadview Heights, OH 44147 http://www.ikonglobalproduct.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

This firm first came to the Cleveland BBB's attention in May 2008 from a consumer in Maryland who did not receive a promised $500 refund of a deposit for chair covers for her wedding.

The company has two web sites, which list addresses in China, Canada, and Broadview Heights, Ohio.

As of May 2008, mail sent by the Cleveland BBB to the firm's Broadview Heights address has been returned by the Post Office as undeliverable. The company's Ohio phone number is disconnected but as of November 2008, both web sites are still operational. The company has not responded to emails or phone calls from the BBB. It appears that the Ohio address for the company is not a valid address. According to information provided by the BBB of Mid-Western and Central Ontario, as of November 2008, the company's address in Mississauga, Ontario, Canada is also not a valid address.

As of November 11, 2008, the Cleveland BBB has not been able to verify an address for the company, but it does not appear they are based in the United States. Without a valid address for the company, BBBs in the US and Canada may not be able assist consumers with complaints.

Consumers who have an unresolved dispute with the firm may wish to report to the incident to Phonebusters in Canada (888-495-8501 or visit their web site at www.phonebusters.com).

Based on BBB files, this firm has an unsatisfactory record with the BBB due to unanswered complaint(s).

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ikondecor
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 16, 2008
Contact Information
Principal: Kesena Kong
Business Category

Wedding Supplies & Services Product Sales - General Party Supplies

Alternate Business Names
Ikon Global Products

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.