BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
BBB Accreditation
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This business has been a BBB Accredited Business since July 2005. This means it supports BBB's services to the public and meets our .
BBB Rating
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Business Contact & Profile
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Business Name:
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Mapas & Associates
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Business Address:
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6749 Engle Rd. Bldg 5 Ste E
Middleburg Heights, OH 44130
See the location on a Mapquest Map
See the location on a Google Map
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Original Business Start Date:
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1/1/1988
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Type of Entity:
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Sole Proprietorship
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Principal:
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Charles Kline, Owner
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Phone Number:
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(440) 239-8510
(440) 239-8430
(440) 239-8510
(866) 796-8810
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Fax Number:
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2398510
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BBB Accreditation:
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This business is a BBB Accredited Business
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Date Accredited by BBB:
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Type of Business:
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VACUUM CLEANERS-HOUSEHOLD-DEALERS
VACUUM CLEANING SYSTEMS
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Products & Services
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This firm is a distributor for TriStar cleaning systems, which manufactures home cleaning products. TriStar is headquartered in Dallas, Texas.
Business Management
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Mr. Charles Kline , Owner
Customer Complaint History
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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 11 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 11 complaint(s) closed in the last 36 months, 4 were closed in the last 12 months.
These complaints concerned:
These complaints were closed as:
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5
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Administratively Closed
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1
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BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied.
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1
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BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
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2
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BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
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1
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Company agreed to mediation in accordance with their BBB Agreement, but the consumer declined.
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6
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Resolved
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1
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Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
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5
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Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
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Government Action(s)
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BBB has no information regarding government actions at this time.
Advertising Review
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BBB has no information regarding advertising review at this time.
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