BBB Business Review
This Business is not BBB accredited
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This company provides Self Directed IRA & Custodial services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- BBB does not have sufficient information to issue a rating on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||68|
|Total Closed Complaints||96|
Additional Complaint Information
This company has exhibited a pattern of poor customer service, long hold times on the telephone, lack of returned phone calls/emails and overall dissatisfaction by consumer’s filing the complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||135|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
South Dakota Department of Labor and Regulation
217 1/2 West Missouri Avenue, Pierre SD 57501
Phone Number: 605-773-3421
Fax Number: 866-326-7504
Type of Entity
Business ManagementMr. Michael Dea, CFO Mr. Jeffrey Desich, Chief Executive Officer Mr. John Cameron, Chief Operations Officer Ms. Vickie Stutson , Compliance Specialist
Trust Companies Financial Services
Alternate Business NamesSterling Administrative Services Sterling Trust
Mr. Jeffrey Desich is also the Vice President of Mid-Ohio Securities. Both companies are located at 225 Burns Road, Elyria, Ohio and both companies share the phone number, 440-323-5491. A separate report for that company is available online at www.bbb.org/cleveland/business-reviews/investment-securities/mid-ohio-securities-corp-in-elyria-oh-92004151