BBB Business Review
BBB Accredited Business since
Phone: (800) 367-3872 Fax: (630) 259-9158 1400 Center Rd, Avon, OH 44011
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According to information in BBB files, this company operates a chain of more than 2,218 company-owned automotive tire and service stores throughout the United States.
A BBB Accredited Business since
BBB has determined that Bridgestone-Firestone (Cleveland, Ohio area locations) meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Bridgestone-Firestone, at its headquarters and all its company-owned locations throughout the United States and Canada, is a BBB Accredited Business. This means they support BBB's services to the public and meet BBB Accreditation standards everywhere they do business. A BBB Accredited Business since 3-15-1988.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bridgestone-Firestone (Cleveland, Ohio area locations) include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 16 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||12|
|Total Closed Complaints||16|
Additional Complaint Information
The following is complaint information compiled for the 17 Cleveland area locations only.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Tire Dealers Auto Inspection Stations Auto Repair & Service Brake Service Mufflers & Exhaust Systems Tire Retread & Repair Battery Supplies Tire Distributors & Manufacturers Battery Repairing & Rebuilding Shock Absorbers