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Find a Location

Homeward Bath has 1 locations, listed below.

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    Business ProfileforHomeward Bath

    Steam Baths
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/25/2015

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    22900 Miles Rd, Cleveland, OH 44128-5445
    BBB File Opened:
    9/25/2006
    Years in Business:
    19
    Business Started:
    12/15/2004
    Business Incorporated:
    8/17/2012
    Accredited Since:
    2/25/2015
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Steam Planet
    Business Management
    • Mr. Michael S. McBride
    Contact Information

    Principal

    • Mr. Michael S. McBride

    Customer Contact

    • Mr. Michael S. McBride
    Additional Contact Information

    Fax Numbers

    • (440) 348-2336
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/17/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    In less than a year we replaced most of the hoses and most fittings because they had failed, leaving water damage. We also replaced several plastic item because they were mis formed by heat from the sauna. By year 2 the remaining hoses and fitting were replaced along with sealing around the control panel other item on the front glass panel because they had failed and were leaving water damage. At the parts store we were told the hoses were rated for 70 degrees, not really hot water so we replaced them with the correct hoses for higher temp ratings. Many item rusted and failed which is odd since they were being used in an item meant for water. Water also comes right though the door gaskets and they appear fine by visual evaluation. We extensively checked the base for hair like cracks and damage and found none. The corner gaskets are pulling away from the glass allowing for water to run right out. After hours of examining and assessing we figured out that along with the other issues, the foam sealed has failed to prevent water from leaking out along with the side gaskets allowing considerable amounts of water to pour out causing water damage. There doesn't seam to be any capability of holding water. Side note: The drain it not leaking at all. We love our steam shower, but don't understand why it isn't built with to be water, heat and moisture proof since this is its function.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Serving Greater Cleveland

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