BBB Business Review

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This Business is not BBB accredited

StormLake Tactical

Phone: (440) 574-0449 Fax: (440) 328-4557 View Additional Phone Numbers 159 Crocker Park Blvd  Ste 400, Westlake, OH 44145 View Additional Email Addresses http://www.stormlaketactical.com ! There is an alert on StormLake Tactical !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for StormLake Tactical include:

  • Length of time business has been operating
  • 18 complaint(s) filed against business
  • Failure to respond to 16 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Government action(s) against the business
  • Advertising issues found by BBB


Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 8
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 18

Additional Complaint Information

As of May 16, 2013, the company's phone, 877-443-4404, has a recording stating that calls cannot be completed at this time and to try back. Mail to the company has been returned by the Post Office as undeliverable.

As of June 28, 2013, the company's Web site has the following statement: "In order to perform website maintenance, our online store will be temporarily offline.We apologize for the inconvenience and ask that you please try again later."

As of July 8, 2013, the company's Web site is back online; however, many of the advertised items are  marked 'Out of Stock.'

The company's operational status is unknown at this time. This report will be updated as more information becomes available.  

Customer Reviews Summary Read customer reviews

1 Customer Review on StormLake Tactical
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 03, 2013 Business started: 12/05/2012 in OH Business incorporated: 12/03/2012 in OH
Type of Entity

Limited Liability Company (LLC)

Business Category

Sporting Goods - Retail Gun Dealers

Alternate Business Names
Midwest Retail, LLC
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.