BBB Business Review

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This business is not BBB accredited.

Luxury Spas, Inc.

Phone: (877) 721-7727 View Additional Phone Numbers 7451 Terminal Dr, Lorain, OH 44053 View Additional Email Addresses

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This firm provided steam showers, walk-in tubs, jetted tubs, and hydro showers

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Luxury Spas, Inc. include:

  • 32 complaint(s) filed against business
  • Failure to respond to 7 complaint(s) filed against business
  • 6 complaint(s) filed against business that were not resolved

Factors that raised the rating for Luxury Spas, Inc. include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

32 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 2
Problems with Product/Service 27
Total Closed Complaints 32

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Luxury Spas, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 8

Additional Information

BBB file opened: April 20, 2010 Business started: 12/08/2008 in OH Business incorporated 12/08/2008 in OH
Type of Entity


Contact Information
Principal: Mr. Jeremy Rak, President
Customer Contact: Ms. Rhoda Rak, Owner & Business Manager
Business Category

Spas & Hot Tubs - Dealers Internet Shopping Steam Bath Equipment & Supplies Baths - Equipment & Supplies

Products & Services

Luxury Spas, Inc. sells the following brand(s): Luxury Spas

Method(s) of Payment
Visa, MasterCard, Discover, Personal Checks & Cashier checks
Refund and Exchange Policy
Returns and exchanges may be made within seven days of receipt of products by contacting the company at 877-721-7727. Refunds for returns are less a 30% restocking fee and original shipping charges.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.