BBB Business Review

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This business is not BBB accredited.

TravelCenters Of America

Find a Location

Phone: (440) 808-9100 Fax: (440) 808-3301 View Additional Phone Numbers 24601 Center Ridge Rd., Ste. 200, Westlake, OH 44145 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for TravelCenters Of America include:

  • Failure to respond to 1 complaint(s) filed against business
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 22
Total Closed Complaints 26

Additional Complaint Information

The Westlake, Ohio location is the national headquarters for this company which services consumers nationwide.

This report is based on compiled complaint activity for the company's nationwide service area.

Customer Reviews Summary Read customer reviews

1 Customer Review on TravelCenters Of America
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 10, 1993 Business started: 01/01/1993 in OH Business incorporated 01/24/2007 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Tom O'Brien, President/CEO Mr. Kerry Kralik, Manager, Customer Service Mr. Andy Lebholz, CFO Mr. Tom Liutkus, Director, Advertising CPC Mr. Mike Lombardi, Executive Vice President, Sales
Contact Information
Customer Contact: Ms. Deborah Cipriani, Customer Service Representative
Principal: Mr. Tom O'Brien, President/CEO
Business Category

Service Stations - Gasoline & Oil Truck Stops Truck Repair & Service Restaurants

Alternate Business Names
Minit Mart Petro Shopping Centers Road Squad Ta Operating Corporation Truckstops Of America

Customer Review Rating plus BBB Rating Summary

TravelCenters Of America has received 3.23 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.