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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Travel Centers Of America include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 21 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||19|
|Total Closed Complaints||21|
Additional Complaint Information
The Westlake, Ohio location is the national headquarters for this company which services consumers nationwide.
This report is based on compiled complaint activity for the company's nationwide service area.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Tom O'Brien, President/CEO Mr. Kerry Kralik, Manager, Customer Service Mr. Andy Lebholz, CFO Mr. Tom Liutkus, Director, Advertising CPC Mr. Mike Lombardi, Executive Vice President, Sales
Service Stations - Gasoline & Oil Truck Stops Truck Repair & Service Restaurants