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BBB Business Review

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BBB Accredited Business since

Puffer Roofing & Construction, LLC

Additional Locations

Phone: (440) 224-0050 Fax: (440) 224-0050 3576 E Center St  P O Box 574, N Kingsville, OH 44068

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company will do ashphalt shingles, metal, some flat roofs, slate repair, construction, pole barns, decks, garages, etc..

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Puffer Roofing & Construction, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Puffer Roofing & Construction, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on Puffer Roofing & Construction, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: April 13, 2010 Business started: 04/01/1955 in OH Business under new ownership as of: 11/30/2008 Business incorporated 11/03/2008 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Dexter Au, Owner Mrs. Cynthia Au, Office Manager
Contact Information
Customer Contact: Mrs. Cynthia Au, Office Manager
Principal: Mr. Dexter Au, Owner
Business Category

Roofing Contractors Contractor - Flat Roof

Products & Services

Puffer Roofing & Construction, LLC sells the following brand(s): Owens Corning (we are a preferred contractor)

Puffer Roofing & Construction, LLC offers the following product(s): Certainteed., Owens Corning

Method(s) of Payment
Mastercard, Visa, Discover, Checks, and Cash.
Refund and Exchange Policy
Usually offer 10 year warranty on shingled roofs.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.