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BBB Business Review

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BBB Accredited Business since

Certified Roofing

View Additional Phone Numbers 12321 Broadway Ave.   Unit #11, Garfield Hts, OH 44125

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Certified Roofing is a locally based home improvement company that specializes in both residential and commercial roofing services.  Technicians are factory trained to stop roof leaks, perform minor roof repairs and complete complex roof tear-offs.  Certified Roofing installs dimensional shingles, metal roofing, torch-down roofing and single ply roof systems such as EPDM and TPO.  At Certified Roofing all work is guaranteed!  Contact the Certified Roofing directly for a full description of all of our services.   

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Certified Roofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Certified Roofing include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Certified Roofing
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: November 23, 2009 Business started: 11/09/2004 in FL Business started locally: 11/14/2011 Business incorporated 02/26/2016 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Michael Penn , General Manager
Contact Information
Customer Contact: Mr. Michael Penn , General Manager
Business Category

Roofing Contractors Siding Contractors Roof Cleaning & Stain Removal Gutter Cleaning Gutters & Downspouts

Products & Services

Certified Roofing sells the following brand(s): CertainTeed, CertainTeed, GAF, GAF, IKO, Owens Corning, Owens Corning, Velux

Certified Roofing offers the following product(s): Commercial Roofing, De-icing Cables, Flashing, Gutter Guards, Gutter Screens, Gutters & Downspouts, Residential Roofing, Residential Roofing, Seamless Gutters and Downspouts, Skylights, Vinyl Siding, Vinyl Siding

Hours of Operation
M: 7:00 AM - 7:00 PM
T: 7:00 AM - 7:00 PM
W: 7:00 AM - 7:00 PM
Th: 7:00 AM - 7:00 PM
F: 7:00 AM - 7:00 PM
S: 7:00 AM - 7:00 PM
Su: 7:00 AM - 7:00 PM
H: Closed
Method(s) of Payment
We accept Cash, Check, Money Order, PayPal, Visa & MasterCard.
Refund and Exchange Policy
At Certified Roofing all work is guaranteed.  Most new roofs installs are completed with a lifetime warranty on the roofing products and a ten year warranty on labor.  Additional warranties are available,ask for details.

Customer Review Rating plus BBB Rating Summary

Certified Roofing has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.