Business ProfileforFlooring America

In JUNE of 2021, I purchased carpet and padding for our 1385 square foot condo from Gudhe Flooring America for $10,095. It was installed in July of 2021. On FEBRUARY 21, 2022 I contacted **** ***** saying a seam stretching across the entire living room floor had become very visible. He said he would come and look at it, I called again on MARCH 11, 2022 to say I had not been contacted. **** looked at it, and said he was having someone from another company repair it, first I was told APRIL 21, then it was changed to MAY 21, that did not happen until JUNE 3, 2022, That person said carpeting would have to be replaced in its entirety as it is white and new carpet for that room would not match the rest of the rooms due to dye lots. I asked if it would continue to get worse, he said he did not know since he did not know what caused it to happen. I was told it is normal for seams to show, I have many seams that show in our home. This was not visible until seven months after installation. At that point my calls were not returned, when I called and was told **** ***** was there, they would say he just left when they heard my name. This happened repeatedly. He responded to just a couple of emails, I have them. On the day of installation the man pieced a 3 1/2 foot section of new carpeting in the entrance to a hallway to bedrooms. I stopped him and said it looked terrible. He argued with me, and I called **** *****, He said he would come and look at it, He came for the first time on OCTOBER 1ST. I was told repairs were 12-14 weeks out. I called the counter girl Tori who has been rude and unprofessional saying I have been waiting since JULY, She said they are still 10-14 weeks out. I have her emails. He came back on OCTOBER 29, 2021 and trimmed some of the fibers with scissors, and it did look better but remains looking like a repair instead of new installation. I do not want all of the carpeting replaced. I am not unreasonable. I am seeking a refund of $1,000.