BBB Business Review

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This business is not BBB accredited.

Publisher's Clearing House (Impostor)

Additional Locations

Phone: (514) 803-3763 View Additional Phone Numbers Unknown, Cleveland, OH 44115 View Additional Email Addresses ! There is an alert on Publisher's Clearing House (Impostor) !


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Description

This company first came to the attention of the Cleveland BBB in August of 2008. At that time a consumer received an advance check for $5,889 as part of a $10,000,000 prize allegedly sponsored by Oprah Winfrey's magazine, "O". The consumer was instructed to call a representative for further instructions. Although allegedly from Publishers Clearing House, the check was from an auto repair company in Englewood, Colorado. At least one other consumer has received a similar mailing but with a check issued from a Charlotte, North Carolina company. 

It has been the experience of the BBB that consumers are usually advised to deposit the funds into their personal bank account and to send all, or a portion of, the advance check via Western Union to a fictitious recipient. Soon afterwards the advance check bounces and the consumer remains liable for the monies. 


More recently, since August of 2011, several consumers reported being told of winning a sweepstakes and of being instructed to purchase a pre-paid money card at Walmart.   Typically, consumers are then instructed to provide the account number to the caller prior to receiving the alleged winnings. 


Detailed information about this alleged company is very limited and the physical location is uncertain.  We have, however, confirmed phone numbers on the August 2008 mailings have origins in Quebec, Canada, while other phones supplied by consumers since that time originate in Jamaica. 

The real Publishers Clearing House website - www.pch.com - provides information about such mailings.  

Consumers who believe they are a victim of a scam using the Publishers Clearing House name or logo may either call PCH at 800-645-9242 or fill out a Scam Report online - https://pchscamform.skybridgecs.com/view.php?id=12763.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Publisher's Clearing House (Impostor) include:

  • 11 complaint(s) filed against business
  • BBB concerns with the industry in which this business operates

Factors that raised the rating for Publisher's Clearing House (Impostor) include:

  • Length of time business has been operating
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Publisher's Clearing House (Impostor)
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: August 04, 2008
Business Management
Ms. Cathy Stewart Mr. David Callahan Mr. Michael Collins Mr. Bob Crawford, President / Winners Selection Commission Ms. Reyna Cruz Mr. James Gilbert Mr. Charles Kenwood Mr. Arthur Pierce Mr. Larry Powell Mr. Mark Rosenberg Mr. Paul Wayne Ms. Catherine Wooderson
Contact Information
Principal: Ms. Cathy Stewart
Business Category

Prize Promotions Sweepstakes

Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Federal Trade Commission (FTC) / Consumer Response Center 600 Pennsylvania Avenue, NW, Washington DC 20580 Phone Number: (877) 382-4357 http://www.ftc.gov

Industry Tips
Prize / Free Offers

Customer Review Rating plus BBB Rating Summary

Publisher's Clearing House (Impostor) has received 1 out of 5 stars based on 2 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.