Customer ReviewsforMoen Incorporated

Issue bad filter, after all test were made, and verified by assisting employee of Moen, determination was made filter was the problem with no water at faucet outlet. representative number one who is willing to send new filter kit $20 (two day)delivery or 7 to 10 days no charge, neither of which were acceptable. Representative #2 ( thinking outside the box) send a new filterkit no charge ,2 day or less delivery. My only alternative was to return the new Moen faucet to Amazon for full reimbursement and purchase a similar kitchen faucet. Which will arrive in less time than 7 to 10 days. representative number two, Britney, Realized my dilemma. Im married 85 and didn’t want to get under the sink on my back again. Thankfully, you have at least one employee thinking outside the box, save the sale of the Moen kitchen faucet and relieve me of a lot of pressure. I will close with saying thank you Brittany thank you thank you thank you. Charles G****** ****** *****, Arizona.

Moen has changed a lot from 10 years ago. Moen was the brand I have loved for years, until their quality went so far down hill. I will no longer purchase any Moen products, and will explain why. First, my 5 year old $250 Moen kitchen faucet is falling apart. It now needs to be replaced. Sad because I have purchased several of about that same model years ago that held up just fine. Something has changed with Moen. My new shower/tub 7 year old Moen valve just cost me a bunch of money to fix. I would have just replaced it with another brand but the valve’s guts are behind tile work. So Moen has me trapped in a money pit. The 1222 Moen valve insert of the shower failed, which cost $55 for the part at **** ****** Then the Moen insert puller was another $20. It took me hours to change it and the job was very hard. A plumber wanted $350 to replace it plus parts. Another Moen issue: The tub spout diverter valve has made a noise since it was installed. After removing it, I discovered Moen put the driverter valve rubber seat gasket (that you pull for a shower) in backwards at the factory. I read other people found the same manufacture defect issue. That fancy Moen 1222 “temperature control” valve will fail again in about 5 years. It is the way Moen designed it. The older Moen shower valves were great and last a long time. Something has changed with Moen, and it is their QUALITY! I just recommend that you pick a different brand. I wish I had, and I will select a different brand in all my future plumbing purchases!

A big THANK YOU to Matthew H. in customer service. Within five minutes my problem was solved and my new sprayer was on its way. In less than three minutes I received email and my part was here in two days. That my friends is what I call customer service !! Buy it for looks.. Buy it for life..

I'm a plumber and I been working with moen brand fixtures,the rough -in fauvet valve seems it changed and now it takes more time to install I always recomend the brand because I know that it is easy to install but with this new rough- in valve it doesnt safe me time i preffer the old one or recomend different brand

Highly satisfied with all of Moen’s products. When they say the guarantee their products, they mean it ! I have contacted them, sent in pictures, in which they easily identified my products, sent out a replacements, was here within 2 days. Please note, my products were over 11 years old, and they sent out a new unit, no questions asked. I will never purchase any other brand.

I bought a Moen bath faucet set in 2018. The hot water handle got hard to turn, probably from mineral deposits from our hard water. I called Moen because I could not twist off the handle as it is supposed to do (again, probably from minerals, not a product defect). Moen customer service was fantastic- knowlegeable, helpful and generous. They sent me a new faucet handle (so I could use a wrench on the old one, knowing I would destroy the finish), and two new cartridges. Then, when I went to replace the cartridges, I could not get one of them out. The plastic nut would not loosen (and I tried all the tricks, including ice inside and heating the outside). Called Moen again. They are sending me a new valve body ($56 item) for free... although I chose to pay for expedited shipping. Customer rep was totally on top of it. I couldn't be happier with Moen's customer service.

Wish i could give negative star to Moen kitchen sensor faucets. Most discourteous and unprofessional customer service reps. My first mistake was to buy their product and second mistake did not hold on to the receipt. Paid tons of money to buy their product that did not even last 5 years. Not only that, they did not warranty or offered any help. They tried to defraud me by sending me a 75% off coupon that could only be applied at their website, where they had doubled the price of the same product that was selling for half the price on other websites. Extremely disappointed didn't know this kind of fraud still exist.

Entire home has Moen faucets that were put in by the builder 7 years ago. Faucets are in horrible condition. Handles are hard to turn on, one of them has broken off completely leaving water gushing everywhere, and you can tell they just aren't meant to last. We are the second owners of this home and guess what? Moen tells me I am out of luck because their "lifetime warranty" is only for the original homeowner. Wow, what a scam. Their customer service is *so* excellent that the supervisor actually sounded happy when I shared I would be leaving this 1-star BBB review. Yikes. We are business owners and if we ran our business like this, we wouldn't be around long. At least this gives me an opportunity to switch to a different brand of faucet that will last for the longhaul. Stay away from these garbage Moen products!